Planet Fitness

Reviews

• BB

  Bruinsfan2882

  3 days ago
  1.0
  I really want to be able to give this place a good review because it has a pretty decent variety of equipment both weights and cardio however I cannot. This gym has been very disappointing for me in the time that I have been going there. My biggest complaints have to surround the lack of enforcement and action from the staff. People are allowed to workout in sandals, crocs, dress pants, jeans, work boots and no one says a thing. Most people don't wipe down the equipment after and a lot of the time the bins for the paper towels is overflowing and the paper towels are empty. People talk on their phones loudly and slam weights. The bathrooms are fairly dirty and the whole gym has clear signs its either being cleaned lazily or not at all. I would love to address any number of these things because they should be a simple fix but I have no confidence that anything would be done since i have seen these things done directly in front of staff and they do nothing. I hope they turn things around because it has a lot of potential but as it stands is a low quality gym.
• JB

  Jeanne Baumann

  4 days ago
  1.0
  Can't seem to fix tv sound no matter how many times I ask ...not helpful at all
• ER

  Eva Rinaldi

  Nov 16, 2025
  4.0
  Part of driving across America is you go to a lot of planet fitness locations. This one has nice staff and hot water in the shower and it's designed so your clothes don't get wet. It does not have an annoying multi level design. It does however close super early on weekends and have giant fans installed over the entire floor instead of ac. Which means that I gained 15 lbs while in Marlborough bc my autistic self simply cannot get my usual time in biking when the air won't stop touching me. I tried wearing long sleeves and hoodies but unless I literally come in wearing a 10 lb slanket it's just intolerable to be on the floor here. Cannot relax and enjoy my session.
• FF

  fernando

  Nov 11, 2025
  4.0
  VThe gym facilities are top-notch and the staff members consistently deliver exceptional service. Nevertheless, the issue of cold water in the shower has emerged as a significant concern, particularly following the summer season. I have lodged numerous complaints, yet no action has been taken to address it.
• SH

  sarah houston

  Nov 4, 2025
  1.0
  i recently joined the planet fitness gym community and only have been going for a couple weeks, me and a few friends decided to come to the gym at apex entertainment center, i walked in very happy with how nice the establishment is and was excited to workout i was walking on the treadmill for about 2 minutes when i realized a creep was starring at me we made eye contact and i turned around right before he walked into the men’s bathroom and i saw his camera out on his phone just as he was walking by me i fully believe he took a picture of me and i am a young girl so i was very scared and caught off guard so i ran into the bathroom crying and panicking where i was greeted by a female assistant manager who honestly didn’t do much but ask me a bunch of questions i could barely answer bc i was in such shock, she told me she cannot access camera footage and asked if i was gonna leave or stay? i obviously left but i just feel like more could have been done i know there’s not a lot they can do because it was such a fast and discrete moment. but i had called a day later bc she told me the manager can review the footage and it’s now a week later i have called 2 separate times and nothing has been done and the real manager thought it was weird that the assistant didn’t review the footage or even notify him that an incident has happened. so if you wanna go to this planet fitness just know the staff does not care if your comfortable and being sexually harassed and continue to let this guy workout

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