LensCrafters

4.5
257 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1070 Route 132, Hyannis, MA
02601-1871, United States

Hours

Reviews

4.5
257 reviews
5 stars
215
4 stars
8
3 stars
2
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and knowledgeable, with many customers praising individual employees for their exceptional service.

Product Quality

While many customers are satisfied with their glasses, there are complaints about the quality of some frames and lenses, with reports of issues like frames breaking and lenses not being properly adjusted.

Store Environment

The store is generally viewed as clean and welcoming, but some customers noted that the layout for viewing frames could be improved.

Eye Exam Experience

Most reviews highlight positive experiences with eye exams, noting the professionalism and thoroughness of the doctors, although there are a few negative experiences reported.

Pricing and Promotions

Customers appreciate the competitive pricing and promotions available, but some express frustration over unexpected costs and insurance issues.
  • SP
    Stephanie Prior
    Nov 17, 2025
    4.0
    Elena was extremely helpful and professional while Jeff a studiously ignored me and kept a waiting customer distracted.
  • BB
    Bruce Brockway
    Nov 7, 2025
    5.0
    Very satisfied with the eye exam and the lense fitting service.
  • JV
    Jessica Vargas
    Oct 27, 2025
    5.0
    I recently ordered glasses for my 4 year old son online, and our regular optometrist told us to bring them in just to verify they were the correct prescription. When we got them in our regular optometrist was closed, so I called this place and they told me no problem bring them down we will check them. Not only did they verify it was the correct prescription, but they helped fit his glasses to his face so they stay on much better now. Super kind staff, I was very appreciative. Would definitely recommend!
  • JT
    Jeff T
    Oct 22, 2025
    5.0
    Wonderful experience, the lady that assisted me was very helpful and knowledgeable! I recommend LensCrafters highly
  • FF
    faith
    Oct 7, 2025
    5.0
    I wanted to try a different style frame for sunglasses. Did not like them at all. No problem exchanging them. I've been with LensCrafters for at least 17 yrs. Love them.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.