Planet Fitness

4.4
199 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
259 Mohawk Trail, Greenfield, MA
01301, United States

Hours

Reviews

4.4
199 reviews
5 stars
141
4 stars
26
3 stars
10
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is consistently reported as clean and well-maintained, with particular praise for the locker rooms and showers.

Staff

Most customers appreciate the friendly and helpful staff, although there are some complaints about specific employees being rude or unhelpful.

Facilities

The gym offers a good selection of equipment and amenities, including hydro massage chairs and tanning booths, which are well-received by members.

Inclusivity

There are concerns regarding the lack of a gender-neutral bathroom, which affects some members' comfort and safety.

Customer Service

Several reviews mention difficulties with membership cancellation and customer service, indicating a need for improvement in this area.
  • JG
    John Gilchrist
    3 days ago
    3.0
    It looked well equipped, but was fuller than a Manhattan bar. Lots of primarily college students 4 to 5 around every station. I asked the friendly staff at the counter if this is what I should expect in the early evening and unfortunately they said it was so I did not get a membership.
  • BW
    Brice Wilson
    Oct 30, 2025
    5.0
    Very clean. Brightly lit. Nice black card space and stations. Super friendly staff.
  • OC
    Otey Correia
    Oct 20, 2025
    4.0
    My favorite place .love it
  • SS
    Seven
    Oct 10, 2025
    3.0
    Equipment and facilities are pretty clean and well maintained. The lack of access to the gender neutral bathroom is really bothersome to me as a transgender man. This location is home to a number of transgender/nonbinary folks who I know are also bothered by this. Personally, I do not feel safe using men's locker room because I cannot medically transition and "pass" in male spaces yet. I also feel uncomfortable going into the women's locker room because I am not supposed to be in there and the way I look often makes the women in there uncomfortable. They lock the gender neutral bathroom and it doesn't seem fair that I should have to go bother the staff to unlock it for me every time I need to change/use the bathroom. I'm genuinely looking at other local gyms that have more inclusive facilities because not being able to change or go to the bathroom comfortably is a huge deal breaker. It's really a shame too because everything else about this gym is quality and convenient.
  • RK
    robert kelley
    Oct 2, 2025
    1.0
    Ok so I wrote a review about a rude employee about toostie roll candy and how he rushed me out of gym! So now they took the candy toostie roll jar away like we are kids. JUST REMEMBER WHO PAYS FOR THOSE TOOSTIE ROLLS THAT YOU TOOK AWAY FROM YOUR MEMBERS FOR COMPLAINING? WELL PLANET FITNESS KEEP TREATING US LIKE CHILDREN?

Frequently Asked Questions About Planet Fitness

What are the operating hours for Planet Fitness in Greenfield, MA?

Planet Fitness in Greenfield, MA is open Monday through Thursday from 4:00 AM to 10:00 PM, Friday from 4:00 AM to 9:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM. Holiday hours vary; for example, it's open 4:00 AM to 9:00 PM on November 26, 2025.

Where is Planet Fitness located in Greenfield, MA?

Planet Fitness is located at 259 Mohawk Trail, Greenfield, MA 01301, United States.