Berkshire Eye Center

Reviews

• BG

  Byron Gilderdale

  Jan 16, 2026
  1.0
  No communication with cancelled appointments or with new appointments. One time waited for more than an hour for my appointment which I took time off to make. No longer a customer. Had great experience with the Pittsfield office not the Great Barrington office.
• UC

  Upstart Creatures

  Oct 28, 2025
  1.0
  Seniors beware. Berkshire eye center staff will not inform you that some of the testing they do is not paid for by Medicare. The billing department actually told me I should have look it up in the over 100 page benefit book Medicare sent when I signed up. I would not have know anyway as I do not know what "refraction" is! It would have been much easier had the staff just told me before doing it and I would not have done the "refraction" as in fact it is useless as I do not need new glasses. In fact I have never needed those tests as have never worn them! Needless to say the staff is very rude and the billing department is the worst I have ever encountered. It would have been so easy to avoid this problem had they just given me the information and the choice. Obviously, it was no error that I was not told about the extra fee before hand. Berkshire Eye Center puts making an extra $40 over treating their patient with respect and fairness
• BB

  Bamboozled

  Feb 28, 2025
  3.0
  I went in for an appointment scheduled for 2:30 PM, arriving 15 minutes early as I like to have time to fill out whatever forms I am given. I ended up having an excess of about *an hour and a half* to sit in the waiting room as I was finally called at 4:00 PM. I understand occasional lateness but that is excessive to the nth degree. I was going to ignore it, however when I went in for a follow-up two weeks later, I waited an extra 20 minutes after checking in (on time, not early) only to be told they had scheduled my appointment incorrectly and I would not be able to see the doctor for another few days when they were next available. An abhorrent waste of my time on the first count and an irritating mistake that wasted more of my time on the second, both leading to my new distaste for this company.
• MG

  M G

  Jan 7, 2024
  1.0
  I’ve been a patient there for 10+ years. It’s never been stellar, but that’s the nature of [relative] monopoly, only place in town. HOWEVER! after literally years of asking “isn’t there a better solution for my contact lenses” so I wouldn’t need reading glasses, and getting scolded by the eye doctor for asking “yet again, you ask this every time”, I decided to go elsewhere. I had been wearing contacts for 30+ years, and reading about how there were ones which allowed both reading and perfect distance vision. Berk Eye Center told me to pound sand. I went to Hudson, and was easily fitted with contacts that allow me to ditch the reading glasses; and these contacts are much more comfortable than the old style Berk Eye Center insisted upon. So I went 10 years with my vision compromised, my ability to read compromised, because the medical staff was, well, lazy, and wed to the brand they were selling. Not in the best interest of patients. On the eyeglass buying side of things - they are very difficult; constant upselling; their premium frames are just not that stylish / unique; and the service, especially if you ask for your pupillary distance, a measure needed if you want to buy eyeglasses on line - is surly and arrogant. Much nicer frames and lenses available elsewhere, and not just online, but nearby, in person. [oh, and I would NEVER just buy glasses online; I'd always get a pair from them, and wanted the right prescription as backup when traveling. In order to get the PD, I had to call one of the partners, who begrudgingly gave it to me after a lot of back and forth. Subsequently, they changed their system in order to avoid this. "We no longer use pupillary distance as a measurement"; this is a ridiculous way to capture customers) In short, don’t settle like I did, because of perceived convenience of in our town. Go elsewhere for contacts and glasses. And also, I tried several times speaking to some of the owner / partners, and they essentially laughed at me, ‘this is how it is, and you don’t know what you’re talking about’. Fish rots from the head.
• GC

  George Cox

  Apr 18, 2018
  5.0
  Ignore that last review. It’s either a lie or a flook. This is the most organized and professional doctors office I’ve ever experienced. I was blown away.