Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
39 reviews
5 stars
23
4 stars
2
3 stars0
2 stars
1
1 star
13
- LMLorraine McLaughlinDec 29, 20251.0It would be nice if NSM could get their act together. My son’s wheelchair cushions deflated 10/7/25. We called to request repair for that and joystick. Tech came on 11/16 and replaced cushions for manual chair but had no cushion or joystick for power chair. Called NSM and finally talked with someone who corrected error where pre-authorization request had been sent to incorrect PCP. Supposedly everything was resolved. Tech came today, 12/29. He fixed joystick but said NSM sent incorrect cushion, called NSM and they aren’t seeing anything in the system yet about this. More waiting……and waiting….. and waiting….. the Tech person is wonderful, it’s not his fault, but dealing with NSM corporate is a challenge!
- GPGracemarie PerezNov 5, 20255.0I would like to thank Kadijah for her excellent customer service in helping me gather my information and make the process so easy to get a cubby bed for my daughter. She went above and beyond on communication, documentation and making sure I had everything and it was correct to process the initial order. It took about 40 days from the initial order to the cubby bed being delivered and assembled in my home. Her patience and detail to get me what I needed is remarkable. To know my daughter will be safe in her Cubby bed because Kadijah made it possible. From a single mother of a disabled child I want to thank you from the bottom of my heart ❤️ for making this successful. God a bless you.
- FWFranklin WilliamsOct 30, 20255.0David Forth just delivered a stroller for my daughter. He was very kind and cheerful. Excellent customer service. He explained the whole setup in details. Keep the great work Dave. Remember the snacks 🤣🤣.
- AVAmy VieraOct 15, 20255.0They were absolutely amazing helped me get the approval my daughter needed for her new cubby bed. Communication between myself and the company was great highly recommended Thank you so much to will and his team
- NDNicole DavisOct 9, 20251.0Awful customer support, they never answer, never return calls, lack keeping the consumer updated in regards to chair status. They have had my grandson’s chair since the middle of August. I keep calling every week and still have yet to get response.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What products and services does National Seating & Mobility in Franklin offer?
National Seating & Mobility provides custom mobility solutions such as wheelchairs, mobility scooters, stairlifts, and wheelchair lifts. They also offer remote evaluations and repair services.
Where is National Seating & Mobility located in Franklin, MA?
They are located at 101 Constitution Blvd, Ste F, Franklin, MA 02038, USA.
What are the business hours for National Seating & Mobility in Franklin?
They are open Monday through Friday from 8:00 AM to 4:00 PM, and closed on Saturdays, Sundays, and certain holidays.
How can I contact National Seating & Mobility in Franklin by phone and email?
You can reach them by phone at +1 508-623-2500 or email at FranklinMA@nsm-seating.com.
Does National Seating & Mobility offer wheelchair accessible entrances and accept debit cards?
Yes, their location has wheelchair accessible entrances and accepts debit cards; they do not require cash only payments.
What makes National Seating & Mobility's mobility solutions unique?
They create one-of-a-kind solutions designed for comfort, safety, and to work in sync with each client's needs, focusing on independence and professional clinical support.
Which nearby businesses might visitors to National Seating & Mobility also find useful?
Visitors might find nearby Thermo Fisher Scientific and MRN Diagnostics useful for medical and laboratory services; also, FedEx World Service Center provides postal services close by.
Are there nearby shopping options for visitors coming to National Seating & Mobility?
Yes, Regency Warehouse & District offers shopping including wholesale and shoe stores close to the location.
How can nearby transportation and logistics services help when visiting National Seating & Mobility?
Nearby freight and cargo services like Champagne Logistics, KWL, Donovan Logistics, and FedEx Ship Center can assist with shipping or transportation needs related to mobility equipment.
What associations is National Seating & Mobility affiliated with?
They are members of the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).