Quest Diagnostics

Reviews

• SS

  Susan

  Oct 9, 2023
  1.0
  I went to have blood drawn. I’m not an easy stick but one lady stuck me twice in the hand. The other lady stuck me four times. 4 th time she got me. She left the needle in and without holding it she went and got cloth to put on wound. I am in pain 3 weeks later with four big dark bruises looking like a junkie. I’ll never ever go there again. They suck! If I could post pics I would, you wouldn’t believe it. My psoriasis had a major flare and still is after 3 weeks. This place needs a real phlebotomist badly. Sorry but the truth
• JH

  Jim Holley

  Apr 18, 2023
  5.0
  ——- May 2024 UPDATE I had my blood drawn again this morning, and I am happy to say that the check-in process has improved exponentially. This time, after checking in (in the parking lot) by clicking the link in the text I received, I was called in less than 10 seconds after walking in the door! ——- [Below was written Summer of 2023] The actual collection of my blood for testing went fine - no problems at all, but the check-in process is certainly one of the most inefficient processes I've ever encountered. I was able to schedule my appointment online (great!), and the online process even took my insurance information to speed things up once I arrived (also great!). It was a different story, however once I arrived. Clicking the check-in link provided in the text I received did nothing. While checking in at the kiosk, I had to retrieve my insurance card AGAIN and have the kiosk scan it (along with my license). I was called in almost immediately after checking in at the kiosk (great!), told to have a seat, and then asked FOR MY INSURANCE CARD AND ID once again! Seriously, this is the THIRD TIME I've retrieved my insurance card for this visit. Then, to add insult to injury, I had to sit and wait while the technician TYPED INFORMATION FROM MY INSURANCE CARD INTO THE COMPUTER. It gets even better! After typing the info from my card, she SCANNED IT into the PC. I was ready to scream! LOL! If anyone at Quest Corporate is reading this, do yourselves a favor and hire a Process Improvement Analyst. I'm sure what I described is not the only inefficiency you folks have. Eliminate that waste and you'll improve the bottom line, and more importantly, improve client satisfaction.
• MJ

  Max Jahns

  Mar 12, 2023
  1.0
  LabQuest is just a bad company. They make getting a test and seeing your results as difficult as possible. Its not necessarily the employees at this location’s fault, they are decently nice in general, especially for being underpaid. That said for my last test I was supposed to fast, didn’t realize it, and the tester didn’t ask like they’re supposed to so when I went to my doctor she said the results were invalid and I had to do it again, which means I had to pay again. Super duper recommend you get testing done by another company if you can.
• PW

  Philip Webb

  Aug 15, 2016
  4.0
  Quest is in a industrial park at the corner of Jones and Gifford in building 350, set way in the back. Make sure you have your paperwork or doctors name if they sent in orders.