Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
391 reviews
5 stars
353
4 stars
8
3 stars2
2 stars5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and friendliness, particularly highlighting individuals like Ada and Brian.
Product Selection
Customers appreciated the wide variety of frames and options available, noting improvements in the selection over time.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding specific staff interactions and service quality, particularly with the optometry side.
Efficiency
Customers frequently mentioned the quick service and ease of scheduling appointments, contributing to a positive overall experience.
Repair Services
Several reviews highlighted the helpfulness of staff in repairing glasses, often at no charge, which enhanced customer satisfaction.
- JBjames bozziDec 26, 20255.0I had such a lovely experience! I felt very welcome and was given very helpful advice while picking out new frames, Ada was very sweet through the entire process I will definitely be returning to this location
- EMEric McclammeyDec 19, 20255.0I went in there to get some contacts after my prescription expired. After my appointment I went looking for shades and ask for advice on them. Jenn ended up helping me pick out a pair of glasses and was able to add my prescription to Them. Her customer service was so great. Amazing human being. Thank you so much Jenn! I’ll be back!! HAPPY HOLIDAYS!!!
- KWkelly weatherbyDec 18, 20255.0Dorina and Ada are the best, thank you both!!
- RFRemmi FranklinDec 3, 20255.0Walked in with busted glasses and Brian was amazing solving everything. Ne frame that looks great!! Thank you
- AMAaron MyersNov 28, 20251.0My family and I have been long-time customers of the Dedham, MA location of Lens Crafters for our eyewear needs and they’ve generally provided good customer service but today’s experience was a nightmare. I brought in a new pair of new frames whose lenses I wanted changed and asked the representative Ada if that is something that's easy to do. She took the frames and started to push on one of the lenses to push it from the frame but her hand was at such an angle that the outward pressure against the inside of the arm broke it off. I asked Ada what she could do to make it right, and she said she would glue the arm back on but that it wouldn't last. When I then appealed to the male store manager on duty to ask what recourse I have given what just happened he said switching out lenses is a courtesy service and if something goes wrong it's not their responsibility. He also said Lens Crafters does not glue pieces back together, yet that was right after Ada had glued the arm back on. Ada accepted no responsibility for mishandling the frames and breaking the arm. I was sick to my stomach because the frames cost $650, but I kept my cool and calmly asked her if she and the manager understood why I'm upset that I brought in new frames with a question and was now leaving with broken ones that won't last, and Ada said "Don't ever come back to the store again." It was an insult on top of injury, and now I’m going back and forth with Lens Crafters corporate to try and have them replaced.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Dedham offer?
LensCrafters offers comprehensive eye exams, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology including Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the LensCrafters Dedham store hours?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Dedham?
You can schedule an eye exam online at LensCrafters' official scheduling link for the Dedham location.
What payment methods are accepted at LensCrafters in Dedham?
LensCrafters accepts multiple payment options including American Express, Visa, MasterCard, Discover, cash, checks, Apple Pay, and Android Pay.
Which designer eyewear brands are available at LensCrafters Dedham?
They carry brands such as Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, Polo, Tiffany & Co., and more.
What should I bring to my eye exam at LensCrafters?
Bring your vision and medical insurance information, your current prescription eyeglasses, sunglasses, and contact lenses, as well as any questions you may have for the optometrist.
Are there other eye care providers near LensCrafters Dedham?
Yes, Lickteig Family Eyecare, an optometrist and eye care clinic, is nearby. Customers can visit it for additional eye care services or referrals.
What are some nearby places to visit after my appointment at LensCrafters Dedham?
After your visit, you might enjoy stopping by nearby places such as Starbucks for coffee, Summer Shack for drinks, or The Gallery for retail shopping.
How can nearby banks help customers visiting LensCrafters Dedham?
Customers can conveniently access banking services at nearby Citizens Bank or Chase Bank before or after their eye care appointments for financial needs or ATM services.