Emerson Hospital is a health system headquartered in Concord, Massachusetts. Emerson provides advanced medical services to more than 300,000 people. We are a 179-bed hospital with more than 300 primary care doctors and specialists. Emerson Hospital has the highest scores for patient safety, including an “A” safety grade from The Leapfrog Group and five-star quality rating from Centers for Medicare and Medicaid Service.
Our core mission is to make high-quality health care more accessible to those who live and work in our community. To further this mission, Emerson has outpatient facilities in Westford, Groton, Sudbury, Bedford and Concord, and urgent care centers in Hudson and Littleton.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.