Planet Fitness

Reviews

• EO

  Evelyn Ospina

  2 days ago
  1.0
  Customer service was horrible, I wanted to try the free pass day because I’m working now in the area and wanted to see if it matches my needs but they did not let me in because “it’s a franchise and the owner is very strict and doesn’t allow day pass” this is not listed in the planet fitness page, and the guy/brazialian with la colombiana were not kind at all even tho I was gonna buy the membership!!! I’m pretty sure even if it’s a franchise they still have to follow service standard
• MB

  Mike Bukosky

  4 days ago
  1.0
  Absolutely terrible experience at this Planet Fitness. The facility is constantly dirty, with trash cans overflowing for hours and no staff taking care of basic cleaning. The bathrooms smell absolutely disgusting and seem to be in terrible working condition, which is unacceptable for any gym. The level of neglect here is so bad it feels like something that should be reported to the City of Chelsea for health and safety concerns. Do not waste your time coming to this location.
• WT

  William Tejada

  4 days ago
  1.0
  If you have any other gym option available, please go somewhere else. This Planet Fitness location is the perfect example of false advertising, disrespect, and complete lack of professionalism. They advertise a free pass to try the gym, and they also claim that if someone with a Black Card sends an invite, the guest can enter. None of that was true in my girlfriend’s experience. When she arrived, they tried to charge her $20 for this so-called free pass. It came across as a complete scam from the moment she walked in. The staff made the situation even worse. Instead of offering help or explaining anything properly, they treated her in a rude and classist way, basically implying that if she didn’t have the money, she should leave and not come back. No customer should ever be spoken to like that. There was a man there whom we’re not even sure is the actual franchise owner, but he certainly acts like he is, and his customer service was just as poor as the front desk employee’s. The attitude across this entire location is unacceptable. What makes it even more frustrating is that the official Planet Fitness website clearly promotes the free pass, yet this location refuses to honor it. That is misleading advertising, plain and simple. We will be reporting this situation to the appropriate place because the way they treat people here is completely unacceptable. If you have the opportunity to choose another gym, do it. This place does not deserve your time, your trust, or your money.
• II

  iluvmylea

  Oct 26, 2025
  5.0
  Gym is super clean. And the customer service at the front is the best especially young Adan who greets us with enthusiasm everytime me an my friend walk in. The machines are up to date and the place is just good vibes !!!!
• EB

  Eddy Boussiquot

  Sep 3, 2025
  1.0
  This location is a rip-off. They constantly change prices on you. They get you with the $1 to join. You are charged 25 monthly. When you want to cancel due to lack of equipment and trainers. You are charged to cancel. Even if you paid your fees for the month. They are never any supervisors there. They're whole staff are Spanish. They barely speak English. This place is definitely a privately owned business. They do not follow corporate policy. Avoid this location in Revere. I know I will never return. Their only consistency is taking your 💰. Go somewhere you are appreciated. This place does not put patrons first. It's all about the money with them. I have never been at a gym where everyone is overweight. This gym reminded of a bad comedy skit.

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