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LensCrafters

4.3
(179 reviews)

Business Details

(617) 577-8440

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
100 Cambridge Side Place, Cambridge, MA
02141-2233, United States

Hours

Reviews

4.3
179 reviews
5 stars
144
4 stars
4
3 stars
3
2 stars
3
1 star
25
  • CJ
    Coral Jain
    Jan 25, 2026
    1.0
    Paid $725 for Tom Ford glasses ordered online. LensCrafters rejected my prescription for arbitrary reasons, sent me to the Cambridge store for an exam, and then their own doctor gave me the wrong axis, making the glasses unusable. Customer care took 15 minutes just to find my order and then told me an exchange was not possible — only a return. I walked 30 minutes to the Cambridge store to return the glasses and was told that only a manager has “special access” to process returns and the manager was not available. There were 4–5 employees in the store who could do nothing except waste my time and act annoyed that I was even there. I eventually had to go to another store to complete the return. For a so-called premium brand charging $725, this level of incompetence and disempowered staff is unacceptable. I will never shop at this location again.
  • MH
    Mahmudul Hasan
    Dec 8, 2025
    5.0
    I had a wonderful experience at the store. They fixed my glasses at no cost replacing the missing nose pad and repairing the broken temple. Everything was upgraded for free! Thank you!
  • IT
    Isha Tesfa
    Dec 2, 2025
    5.0
    All around wonderful experience! Special shoutout to my friends Neil and Anna! Visited the store under an hour before closing due to a broken pair of prescription glasses. They were very kind, got me fitted, and made the whole process a breeze. Showcased their professional, patience, & attentiveness. They will answer any and all questions so don’t hesitate to ask. Loved working with these two and would recommend anyone to pay them a visit. Also received my new frames in under a week so I am very satisfied!! You rock Neil & Anna! 20/10 and thank you again!
  • OA
    Orr Ashenberg
    Oct 18, 2025
    5.0
    Jasmine, Cody, Neil were super helpful and nice in showing me frames, explaining things, getting my glasses set up quickly, and walking through insurance.
  • LK
    Lauren Kiffel
    Oct 8, 2025
    5.0
    Had a fantastic experience at this location. Went in with a pair of sunglasses I had purchased elsewhere that needed to be adjusted. They helped me efficiently but also with the most care possible (adjusting and re-adjusting as necessary). Would definitely recommend this location and the folks that work here!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

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Certified March 15, 2026Yext Knowledge Graph
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