Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
426 reviews
5 stars
371
4 stars
7
3 stars1
2 stars4
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for their friendliness, helpfulness, and professionalism, with many customers highlighting individual employees like Tim, Delilah, and Kim for their exceptional service.
Repair Services
Customers appreciated the quick and effective repair services offered, often at no charge, with many noting positive experiences with adjustments and fixes to their glasses.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding eye exams and perceived unprofessional behavior from staff.
Product Quality
Customers expressed satisfaction with the quality of glasses and frames, often noting the helpfulness of staff in selecting the right products.
Accessibility Issues
A few reviews mentioned issues with store accessibility, including long wait times and unprofessional behavior, which detracted from the overall experience.
- RTRebecca TipswordNov 15, 20251.0A few years ago this place was great, hence the high ratings and I used it a couple of times before. But it seems since then the staff became complacent and the manager doesn't seem to care. If you are OK being ignored and having no clarity on when your glasses would be ready - this place is for you. Ah, also if they make a mistake, that's your fault as a customer, or the lab's fault, or the security of the mall, never LensCrafters'.
- PCPaul C.LNov 15, 20251.0This store scores 2.2 in the yelp, and they totally deserves that. I had an extremely RUDE experience at this location. I picked up my glasses today and was shocked to see the lenses were three times thicker than my existing pair, even though the prescription is exactly the same. The new glasses cost nearly $500, yet the product quality was far below expectations. When I expressed my concern and asked about a return/exchange, the staff member became incredibly RUDE. He repeatedly said “I TOLD YOU”, even though he never explained anything about lens thickness when I placed the order. He then tried to blame the prescription, insisting it must be different, even it was exactly identical. I said he was being rude, he responded “YOU START, YOU STOP.” This was unprofessional, unnecessary, completely RUDE!
- AHAndrew HolleronNov 9, 20251.0Ordered a pair of prescription glasses. Several weeks later I called to find out what happened (no one called me). The lab had rejected the inspection on my glasses multiple times and restarted my order multiple times. I told them I was giving them a week to get my glasses before I was cancelling the order. A week passed. Again, no call about the status so l called back and cancelled the order. A few minutes later, they called me and said they couldn't cancel the order over the phone and that I had to come into the store to cancel the order. The whole experience was a complete waste of my time and money. I won't be returning.
- VVVardan VerdiyanNov 4, 20251.0Interestingly, the experience after you commit to buying glasses drops significantly. Before buying, getting quick replies and help. After buying, for delivery not much communication and feeling ignored. Is it because of short term incentives for the sales reps? Seems they are not as interested in making sure the customer will continue being a repeat customer. I am not sure anymore if I will choose LensCrafters next year.
- JKJenny KresseOct 29, 20255.0Tim and Delilah and James were so patient, helpful, and honest about what looked good and what didn’t. They also stayed late to help me finish when I had trouble with an exchange. If you want good advice from trendy people who know what looks right on your face, come here!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyewear brands does LensCrafters in Burlington Mall offer?
LensCrafters offers a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Can I schedule an eye exam online for LensCrafters at 75 Middlesex Tpke?
Yes, you can schedule a comprehensive eye exam online through LensCrafters’ scheduling link specific to the Burlington Mall location.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others.
What are the hours of operation for LensCrafters in Burlington Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at LensCrafters in Burlington Mall?
LensCrafters accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does LensCrafters offer in-store pickup for orders?
Yes, LensCrafters offers in-store pickup services at this location.
What comprehensive services does the Burlington Mall LensCrafters provide?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and prescription wearable technology.
How can nearby stores like Starbucks or Caffè Nero enhance my visit to LensCrafters?
After your eye exam or eyewear purchase at LensCrafters, you can visit nearby coffee shops such as Starbucks or Caffè Nero located in Burlington Mall to relax and enjoy refreshments.
Are there fashion and accessory stores close to LensCrafters at Burlington Mall?
Yes, nearby you can find several fashion and accessory stores including Tumi, Anthropologie, J.Jill, ALDO, Pandora jewelry, and Garment Alchemy, perfect for complementing your new eyewear style.
How can nearby locations such as Warby Parker help with my eyewear needs compared to LensCrafters?
Warby Parker is located close to LensCrafters and also offers eyewear and optician services. You might compare their offerings for styles and prices, but LensCrafters provides comprehensive eye exams and a wide selection of designer brands including prescription wearable technology.