Boston Children's Brookline provides care for our patients in a convenient setting less than a mile from the hospital's Longwood campus. This new facility combines interdisciplinary clinical care with cutting-edge clinical and translational research to improve the lives of patients and their families.
Our new building was designed to celebrate our patients and put them at ease. Engaging graphics throughout the facility inspire visitors of all ages to wonder, discover, and explore, while serving as a wayfinding guide to help navigate through the space.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.