LensCrafters

Reviews

• SH

  Steven Hecht

  Jan 4, 2026
  1.0
  Absolutely unacceptable quality and customer service. I purchased frameless glasses from LensCrafters in October and treated them with extreme care. In under three months, the lens cracked exactly where the arm attaches — a textbook failure point that strongly indicates defective materials or poor workmanship. LensCrafters reviewed photos and still refused to replace them, claiming the glasses were “out of warranty.” Let that sink in: a premium eyewear product fails in under 90 days and they wash their hands of it. Their idea of “customer care” was to offer a $100 credit toward buying another pair from them. I declined. I will never shop at LensCrafters again. This company does not stand behind its products, and Luxottica’s dominance of the eyewear market makes this behavior even more disturbing. Buyer beware — once they have your money, you are on your own.
• DT

  Dat Tran

  Dec 26, 2025
  5.0
  Joseph was really helpful, he helps me fixed my eyeglasses many times in years and it's perfect! He also super nice
• AP

  A Petrosky

  Dec 12, 2025
  5.0
  A wide selection of frames to choose from and excellent customer service. I received my new glasses within a week, they fit perfectly, and I couldn’t be happier. Highly recommend!
• KC

  Kejsi Cenuka

  Dec 9, 2025
  1.0
  Absolutely terrible experience at LensCrafters. I went in with two issues - blurry lenses on the bottom half and frames that were widening - and the guy helping me was one of the rudest, most arrogant employees I’ve ever dealt with. Instead of listening, he argued with me about everything, acted annoyed, smirked when I explained my vision problems, and tried to blame ME for their mistakes. He told me they “can’t keep ordering lenses” even though the lenses were clearly wrong, and then pushed me to buy new frames because he claimed my lenses somehow made the frames wider… complete nonsense. He even tried to tell me that I’m supposed to keep my head perfectly straight at all times and not look down when reading... which is ridiculous. Any time I pointed out something obvious, he had another excuse ready. Zero professionalism, zero respect, zero willingness to help. If this is how they treat customers who paid for premium glasses, I’m done with this place. Avoid this location unless you want to be argued with, dismissed, and blamed for THEIR mistakes.
• AM

  Aaron Myers

  Dec 1, 2025
  5.0
  This past weekend, I had a horrible customer service experience at the Lens Crafters’ store Dedham, MA when store rep Ada mishandled & broke the arm of a brand-new pair of frames, did a shoddy repair job with glue then told me to “never come back again”–one of my worst customer experiences ever. I filled out a customer care form and just a day later got a call from Jennifer, who is the Assistant Manager at Lens Crafters store in the South Shore Plaza Mall in Braintree. She listened to my grievance with care & concern and apologized for the frustration and damage. While the model I wanted was not available at Lens Crafters’ Braintree, MA location, Jennifer invited me in to select a new comparable one at no cost. Jennifer warmly welcomed me at the store, assessed the damaged glasses and asked thoughtful questions to understand my preferences, and showed me several models that were a great fit for my tastes. Because of a Cyber Monday sale that was running at Lens Crafters, I was able to not only get replacement frames but also a pair of sunglasses whose combined value were equal to the cost of the new frames I originally had. Jennifer is highly knowledgeable & personable and provided all-around amazing customer service. And the Braintree store is a newly renovated space that's beautiful with a vast array of frames & sunglasses to choose from. Me and my family will definitely be coming to Jennifer and her supportive team in Braintree for all of our eyeglass needs in the future. Thank you!

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