Tufts Medical Center Obstetrics + Gynecology (OBGYN)

Reviews

• EW

  Empathic Warrior

  Nov 14, 2024
  1.0
  Horrible customer service.
• KM

  KAnne M

  Oct 4, 2023
  1.0
  I love my provider, and the staff are nice enough, but this office has dropped the ball at each and every appointment I’ve had throughout my entire pregnancy. Consistently waiting 30-60 minutes past my appointment time for the provider to enter the room when I arrive early for every single appointment, messing up appointment dates and times, rescheduling my appointments without my consent, not answering messages on the patient portal, not preparing me correctly for next appointments resulting in needing to schedule extra appointments to complete blood work or tests that should’ve been done during previous appointments, and a satellite office that can’t open or run without a provider present, meaning unless you’re available during one of four days during the month you have to go to the Norwood office. Constantly trying to refuse blood work being done at Quest and sending you to their internal lab, and finally, making it difficult or impossible to make an appointment with your provider even when they’ve been your provider for over five years. I love Dr. Shen, she’s absolutely amazing and I’ll never want to see another doctor, but this office and the support staff are inefficient, unorganized, and have really just made my entire pregnancy a nightmare.
• KQ

  Kassidy Quadrozzi

  Oct 31, 2022
  1.0
  Waited over an hour to be called in for my appointment. Front desk staff was rude and doctor was as well. DO NOT go here.
• TH

  Tingting Huan

  Sep 17, 2020
  1.0
  The doctor is not helpful at all. My test results were never shared with me and when I called for questions, she is never in the office. Instead of explaining everything clearly, she would assume I know everything myself and kept asking if I had any questions without showing any sign of caring.