LensCrafters

Reviews

• EV

  Eliza Velikaia

  Mar 7, 2026
  1.0
  I had an eye exam at this office on Newbury Street on October 13, 2025. I ordered a supply of contact lenses and also replaced the lenses in my glasses based on the prescription they gave me. After about six months I started experiencing constant headaches, dizziness, and poor vision. At some point happened to impossible to drive a car and I didn’t understand what’s wrong with me, i look at one of the contact lens boxes and noticed it said -2.00. I checked the prescription from the office and it also says -2.00. My previous exam in 2024 already showed -2.75. I went to another doctor to recheck my vision and my prescription is now -2.75 I called the office to explain the situation, but they do not acknowledge any mistake and said they cannot help because six months have passed. Timeline: 2024 — -2.75. October 2025 — I was told -2.00 by this office. March 2026 — my prescription is -2.75 again. Something clearly doesn’t add up. Very unprofessional experience. All the store telling me that they have customer satisfaction 30 days which has passed. Although it is about my health, it’s not like I bought some sweatshirt and I didn’t like it. I put my life in dangerous by driving a car and wearing a wrong contact which was provided me by this store. So save your life and look for professional experience somewhere else. UPDATE ________________ After long discussions, the store told me the only solution was to come back for another exam there. I explained that I am currently in another state and asked if I could visit another store in their chain, but they said that was not possible. My options were either to fly back to Boston (and pay for my own flight just to visit their store) or pay for another eye exam myself in the city where I currently am. I ended up paying out of pocket to see another doctor and sent them the new prescription. They agreed to ship replacement contact lenses, but the first shipment was incomplete — only the daily lenses were sent, while the monthly ones were missing. The package also had an error in my last name and did not include my apartment number. After another call they agreed to send the missing lenses. As for my glasses, I now have to come back to the store to replace the lenses. The issue is that I originally had -2.75 lenses, paid them to replace them with -2.00 based on their prescription, and now they will simply change them back to -2.75. In the end, because of an incorrect prescription, I had to pay for another eye exam and an unnecessary lens replacement, and those costs will not be reimbursed.
• HC

  HY C

  Mar 5, 2026
  5.0
  Fixed the nosepad of my glasses within ten minutes from a walk-in for free of charge. Glasses are good as new now. Very friendly staff!
• SM

  Sean Majeski

  Feb 16, 2026
  5.0
  Excellent service
• JY

  Joyce Yoon

  Jan 22, 2026
  5.0
  I loved getting my eye exam here with Dr. Mary Mathias! It was so fast cause they use a high tech machine that automatically measures the prescription and then the doctor carefully double checks the prescription. The employees are so friendly and soft spoken, and they all carefully explain what is happening. Dr. Mathias was really awesome in explaining everything, and I really recommend her (but I’m sure all the doctors here are also great)! Additionally they can order samples for your contacts if you need them!
• AH

  Aidan H

  Jan 16, 2026
  5.0
  Awesome service here! Cleaned, adjusted, and fixed my glasses perfectly. Super friendly staff too!

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