Planet Fitness

4.1
367 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
Shawsheen Plaza, 209 N Main St, Andover, MA
01810, United States

Hours

Reviews

4.1
367 reviews
5 stars
211
4 stars
70
3 stars
31
2 stars
16
1 star
39

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness in the gym, particularly in the bathrooms and locker rooms, with reports of dirty floors and unkempt facilities.

Staff Performance

While many customers praised the friendliness and helpfulness of the staff, there were also complaints about rude behavior from specific employees, leading to mixed experiences.

Equipment Issues

Several reviews mentioned broken or worn-out equipment, with some machines being out of order for extended periods, impacting workout experiences.

Customer Service

There were significant complaints regarding customer service, particularly related to membership cancellations and billing issues, with some customers feeling ignored or mistreated.

Facility Layout

Feedback indicated dissatisfaction with the gym's layout, especially after renovations, with some members finding it less functional and more crowded.
  • BR
    BÁRBARA SOLER R
    Nov 4, 2025
    5.0
    Espectacular, muy limpio, muy amable el personal muy dispuestos ayudarme y amplio estacionamiento gratis.
  • OR
    Osvaldo Ruiz
    Oct 22, 2025
    5.0
    El gym es perfecto tengo 2 años asistiendo y no me arrepiento, lo único que falta es algunas mancuernas mas pesada.
  • TS
    T. WassaJimen (SÕĹ)
    Oct 7, 2025
    5.0
    Very smooth and I felt wanted and respected. Always appreciated
  • NA
    Not Available
    Aug 13, 2025
    1.0
    Edit to reply to the "owner": why do I need to contact your manager if you read my review?? I don't work for PF, you do, so you speak to your manager. That's the point of these reviews!!! Initial review: Grossest PF I've ever been to!!!! This was first thing in the morning so zero clean up the night before or prior to opening. That floor hasn't seen a clean mop in weeks, at best. Squirting cleaning products all over walls and floors to leave it to dry as it drips isn't actually cleaning. Not a single spot is spared either: dust on changing room walls, a loose toilet brush under the sink, a layer of greasy something on counters, benches, chairs, and the floor, streaks from what must've been a nasty cloth used to wipe mirrors and sinks, ... What in the world is management doing at that location??? This place needs to be shut down for a few days and a professional cleaning crew needs to come in, stat!! This is embarrassing and a sanitation hazard.
  • BR
    Bryan Ricketson
    Aug 1, 2025
    5.0
    Lots of cardio machines. Can get crowded on weight machines.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Andover, MA?

Planet Fitness Andover is open Monday through Thursday from 5:00 AM to 10:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM.

Where is Planet Fitness located in Andover?

It is located at Shawsheen Plaza, 209 N Main St, Andover, MA 01810.