SoftTouch Dentistry of Brighton

Reviews

• KI

  Kate Isaac

  Mar 21, 2026
  5.0
  Everyone at the practice was super friendly, helpful, and professional! As a first time patient, they were very thorough and caring. I would definitely recommend this practice!
• JT

  Jacob Teszler

  Mar 5, 2026
  5.0
  Soft Touch helped me quickly and easily get fit for a night guard! It was a game changer for me
• MM

  Mike M

  Mar 1, 2026
  5.0
  I had a crown replaced. Everyone was so helpful and knowledgeable. It was a wonderful experience.
• RS

  Ruth Shiferaw

  Feb 27, 2026
  5.0
  I’ve been going to this location for years, and Dr Bidabadi and her team are the absolute kindest. I always feel at home here — not to mention their wonderful service!
• ML

  Mahmoud Labib

  Feb 16, 2026
  2.0
  This is an honest review regarding a professionalism and communication lapse at this clinic. My wife and I transferred our dental records from a clinic in Brookline to this practice. We completed all requested paperwork, answered all intake questions, and ensured that our previous clinic sent over all relevant records and X-rays for both of us. We then presented for a routine cleaning, which was uneventful. Several weeks later, we received a bill indicating that a “comprehensive exam” had been performed and was not covered by our insurance. When I contacted the office to clarify, the receptionist repeatedly stated, “How would we know that you already had a comprehensive exam done elsewhere?” This response reflects a breakdown in professional process. When a patient is transferring care from another clinic, it is reasonable—and standard practice—to either confirm prior examinations through transferred records or explicitly ask the patient. More importantly, if there is any possibility that a service may result in an out-of-pocket expense, patients should be informed in advance and given the opportunity to consent. Proceeding without prior discussion or authorization undermines informed consent and patient trust. We do like Dr. Bidabadi and had no issues with the clinical care itself. Unfortunately, due to this lapse in communication and professionalism, we have decided to return to our previous clinic. This was a disappointing experience.