Planet Fitness

Reviews

• TT

  TheQexperience

  Oct 7, 2025
  4.0
  The music is horrible. Cater to your members.
• RW

  ROBERT WHITE

  Sep 26, 2025
  3.0
  I have been a member of the Planet Fitness at Crowder Ave and I-10 in New Orleans since it opened. For the 3 years when the pandemic was out of control I did not use the facility but I continued my membership. The place has been generally clean and the staff responsive until recently. I complained to the new Manager on today about the cleaning stations being out of towels and the TV's on the same stations. This happened today, Thursday, 9/25/2025. There are 18 TV's at the facility, 2 sets of 9. On Wednesday, 9/24/25 three of the 9 TV's on each side were on the same Fox station. The situation was the same on today, Thursday when I talked with the Manager. I usually watch CNN or MSNBC while on the thread mill. I learned from the Manager that Planet Fitness does not show MSNBC because of the misinformation they share. I know I have seen MSNBC recently as I was on the cycle or thread mill. My feedback is that having 6 of the 18 TV channels on Fox or any one network is out of touch with the customers. I did not do a detail analysis but there were 2 NBC stations on each side. No national news channels. I think my request were reasonable. All I heard were excuses from the Manager that his bosses controlled what happened at that location. Sorry for the long note. I would like to continue using the facility but would like to feel like a valued customer.
• MC

  Marie c

  Sep 16, 2025
  1.0
  The facility itself in New Orleans East is good and the staff friendly. But, I have been a loyal and paying customer. Not once has there been a problem with my payments. The one time my bank blocks a charge cause it may have been fraudulent Caleb the manager will not waive the late fee! It was a mistake! Is this how loyal customers get treated! I am disappointed and dissatisfied! There's an advertisement at the front desk mentioning waiving late fees! This is poor customer service!
• KS

  Katherine Solano

  Sep 9, 2025
  1.0
  Mi experiencia ácido fatal x que me an cobrado 73 dólares cuando yo pago la membresía de una persona mis pagos van al día me sale la solpresa q de mi tarjeta se an cobrado 73 dólares es demasiado son sinvergüenza estoy desepcionada y muy molesta
• RR

  Randecdotes

  Sep 8, 2025
  1.0
  This is not a gym. It’s a disaster. I’ve been to plenty of Planet Fitness locations, and none come close to how wildly unsafe and inappropriate this New Orleans East location is. It’s overrun with people filming what look like rap videos or acting like they’re some kind of social media gym influencers. There are tripods, ring lights, loud music, and if you happen to walk through their shot (in an actual gym mind you), they act like you’re the problem. Fights have almost broken out over this nonsense. I’ve seen members bring women in to give them massages with baby oil on the gym benches. That’s not an exaggeration. There are also people openly engaging in inappropriate sexual behavior in the shared workout areas. The gym equipment is treated like props for social media, not for fitness. You’ll wait forever for a bench because someone is oiling up for a photo shoot or dancing for TikTok. It’s disgusting and completely unmonitored. Outside isn’t any better. Car break ins were a big thing a while ago. That alone should be a red flag. When your gym needs security, you know something is really wrong. This location is the exact opposite of Planet Fitness’s mission. It’s chaotic, unsafe, and filled with people who have zero respect for the space or others trying to work out. I’ve never felt more on alert in a gym. Do not go here. Planet Fitness needs to either overhaul this location completely or shut it down. It’s a liability waiting to happen. Stick to Metairie, River Ridge, Kenner or Gretna. Those locations are night and day in comparison.

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