LensCrafters

Reviews

• LN

  Laura Naldi

  Mar 6, 2026
  5.0
  Mentre ero in vacanza ho avuto problemi con i miei occhiali. Appena arrivati al negozio Chiara ci ha accolto con il sorriso e ha risolto immediatamente tutto con grande professionalità. Italiani all’estero questo è il posto che fa per voi!
• EN

  Ethan Nicosia

  Mar 3, 2026
  5.0
  Had to get lenses switched out. They popped them out and snapped the new ones in at no cost. Recommend coming here for sure.
• LS

  Linder Sermons

  Mar 3, 2026
  5.0
  My glasses had come apart and I stopped at lens crafters and they fixed them and did not charge me thanks lens crafters
• JC

  JARROD CHAMPAGNE

  Feb 25, 2026
  5.0
  Chi and Brandon are fantastic. Great job helping me repair my sunglasses. Very much appreciated.
• AS

  Ambassador Black Car Service

  Jan 31, 2026
  1.0
  I’ve been a customer of LensCrafters for about 4–5 years. I am a senior citizen, I carry excellent vision insurance, and I consistently purchase high-end frames and premium progressive lenses, often costing over $1,000 per pair. The issue here isn’t just delays — it’s the complete lack of communication, accountability, and professionalism. My eye exam was on January 9th. I returned on January 9th to purchase my glasses. Weeks passed with no phone call, no text, no email — absolutely nothing. By the end of the month, I had to call them just to find out what was going on with my glasses. To make matters worse, I was referred to the manager, Mel Aiena, and that resulted in no resolution whatsoever. No follow-up. No urgency. No ownership of the problem. Being pointed to a manager who does nothing is not customer service — it’s deflection. Whatever the underlying issue was — lab delays, insurance, internal mistakes — is secondary. The real failure is the total absence of basic courtesy and communication. When someone spends this kind of money on prescription eyewear, they should not be left wondering if their order is even being handled. Under the current management, this location feels disorganized and poorly run. The people handling orders now appear undertrained or overwhelmed, and customer concerns are treated as an inconvenience rather than a priority. This is not how a professional optical business should operate, and it is absolutely not how repeat or senior customers should be treated. I would strongly caution anyone considering this location unless they are prepared to chase down their own order and tolerate poor communication.

Frequently Asked Questions About LensCrafters