Planet Fitness

Reviews

• SO

  Shannon Oneal

  6 days ago
  1.0
  All I can do is say what happened - you be the judge. Walked in for the first time to inquire about membership- Will not name but gentleman at the counter working kept his back to me, finally asked what do i want, when i was flabbergasted to how he was dealing with me he moved on to help a gentleman that walked up behind me so I left and came back the next day....met with manager..told him first time in not very pleasant but I had heard good things about there gym and trainer so wanted to try...explained to him what I was looking for and asked if they could be of service before I spent the money...he said yes...I arranged a time to come back and speak directly with the trainer to ensure she could also accommodate what I needed before spending the money and joining....she said she could help how I needed help...scheduled for 2 days the next week to meet her for 30 mins each day for the individual training to get me started as I have NEVER been to a gym, NEVER worked out, and NEVER used fitness equipment so I was very clear I needed help for the few first times I came and they agreed....First session went well it seemed....Second session came..I arrived 5 minutes early and texted trainer...her boss sent her to run errands so I got started on my 10 minute warm up which I was capable of doing at that point (treadmill). When that was done I was receiving texts from trainer she was still not there....and to do this machine (never used) and this machine( never used). I admittedly was a bit frustrated...did not understand machines...and left. Texted her this is not what we discussed, could she meet me at our next visit and just show me machines so I do not need her help. Did not hear back. Called 4 days later (day before due back to meet) and talked to manager - he said he would call me back...never heard back...she texted late that evening she would see me in morning. I show up in morning and she is obviously aggravated that I was not there to work out..that I wanted her to just show me the machines so I could come do my work outs after hours (because I had to take off work which is hard to meet the schedule she gave me and she already missed one) and she told me she cannot do that..she only has 30 minutes with me and is too busy. Wait. We discussed this. How long does it take to show me a few machines? Is that not your job? Did you not already schedule those 30 minutes with me? I went to manager and asked for a refund. Im very disappointed in everything that happened because I feel I did my due diligence of going up there 3 separate times and met with everyone involved to ensure they could help me BEFORE I spent money and committed. Great place and atmosphere if you know what you are doing. If you don't - do not believe what they say online about personal help.
• TT

  Tanner_ YT_Gaming (Tanner)

  Oct 23, 2025
  1.0
  Angela was very rude at the kenner location. Very snobby
• DC

  david chimento

  Sep 7, 2025
  1.0
  Bad customer service
• MH

  Megan Hiley

  Aug 3, 2025
  5.0
  Super clean facility! Never have any issues. Ritchie was so helpful answering all my questions and is always super nice and professional.
• DB

  Disaster Box

  Jul 27, 2025
  1.0
  Lol…planet fitness begging for a lawsuit. This location is the only location I’ve seen turn the lights out before they close. While people are still working out. lol While they are still in the shower.

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