Planet Fitness

4.6
651 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
2255 S Macarthur Dr, Alexandria, LA
71301, United States

Hours

Reviews

4.6
651 reviews
5 stars
514
4 stars
81
3 stars
21
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Staff Quality

The staff is consistently described as friendly, helpful, and professional, contributing to a welcoming atmosphere.

Cleanliness

The facility is frequently noted for being clean and well-maintained, although some concerns about specific areas like showers were mentioned.

Atmosphere

Many customers appreciate the comfortable and non-judgmental environment, making it a pleasant place to work out.

Equipment Availability

The gym offers a wide variety of equipment with little to no wait times reported, although some equipment upgrades are suggested.

Membership Issues

Several customers expressed frustration with the membership cancellation process and billing practices, indicating a need for improvement.
  • JJ
    John
    3 days ago
    1.0
    Whatever happened to a 24 hour gym? I guess you get what you pay for. How lame!
  • JL
    Jodi Lamb
    Oct 27, 2025
    4.0
    Great workout. Not busy at all at 6am.
  • LM
    Lindsay Moniz
    Aug 19, 2025
    5.0
    Staff is nice and the gym is never overly crowded
  • JJ
    joey joey
    Jul 20, 2025
    5.0
    Great place for a good sweat 😓
  • JD
    Johnetta Dixon
    Jun 5, 2025
    1.0
    Planet Fitness is a ripoff. I signed a one year contract for membership. Paid for the year even though I couldn’t physically access the gym anymore due to health issues and surgery. Called the customer service number AFTER my contract ended to cancel membership. They stated I could mail a letter to the club (Alexandria, La) which I did. They claim they never received it. I went in there in May to CANCEL because they claimed they never got the letter. The worker gave me a letter for cancellation that has a ZERO BALANCE on it. They charged me AFTER the fact. I have been trying to get a refund for May which I should get a refund going back to January but I let that go. Needless to say they didn’t process me a refund. It’s not about the money it’s about the principle. I did what I was told to do. I paid my contract. They auto renewed it because they claim they didn’t receive my cancellation letter. Then they charged me after the fact of me physically coming into the gym, stating I didn’t cancel in enough time. When I actually did! Total rip off. Whenever I am able to join another gym it won’t be Planet Fitness.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Alexandria, LA?

Planet Fitness in Alexandria is open from 4:00 AM to 10:00 PM Monday through Friday, and from 6:00 AM to 8:00 PM on weekends.

Does Planet Fitness offer tanning and spa services?

Yes, Planet Fitness in Alexandria offers tanning salon and spa services as part of its amenities.