Planet Fitness

4.4
326 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
243 Boggs Ln, Richmond, KY
40475, United States

Hours

Reviews

4.4
326 reviews
5 stars
238
4 stars
41
3 stars
17
2 stars
7
1 star
23

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is consistently reported as clean and well-maintained, with frequent cleaning by staff.

Staff Attitude

While many reviews praise the staff as friendly and helpful, there are notable complaints about rudeness and unprofessional behavior from some employees.

Equipment Availability

Customers appreciate the variety of machines available, although some express a desire for more weight training options and less crowding during peak hours.

Customer Service Issues

Several reviews highlight problems with customer service, including billing issues and unresponsive staff, leading to dissatisfaction among some members.

Atmosphere

The gym is generally described as a welcoming and non-judgmental environment, although some customers report feeling uncomfortable due to crowding or noise.
  • JR
    Josh De La Rosa
    Nov 1, 2025
    5.0
    I go here 3 times a week since I moved here years ago it's always clean and every machine works I rarely ever see out of order signs unlike other planet fitness locations I've been too
  • BC
    Bernadine Carter-Herron
    Sep 22, 2025
    4.0
    Like working out here. Nice staff members
  • RW
    Robert Wine
    Jul 21, 2025
    5.0
    I am new to the gym, but I am liking it. They have plenty of good machines to work on and the areas are set into workout groups pretty well. The chair massage is really nice. I found that they do have lockers. There are typically a lot of people in there, but they have enough machines to where it's rare that you have to wait. The staff has seemed friendly and helpful. I do plan on scheduling some time with their specialist to see how I can hit my exercise goals better. The place seems very clean and well maintained. The only detrimental thing I could say is there's no track.
  • VC
    Vero Picnic Company
    Jun 25, 2025
    5.0
    I travel all over the country and have used countless PF’s. This is one of the cleanest and nicest locations I’ve been to. Went on a weekday and staff was constantly cleaning. Parking lot was large and clean. Best part was the showers hot water didn’t run out or fluctuate which is a real problem at other locations. They also had adjustable shower head to adjust the water pressure.
  • CC
    Courtland Chambers
    Jun 15, 2025
    5.0
    I’m a truck driver so parking is first concern and drivers we aren’t allowed in their parking lot but it’s small so we shouldn’t be there anyways, I parked out back on the street and nobody bothered me. Hot shower, cold water fountain, spacious and clean, good location. I’ll be back if I’m in the area

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Richmond, KY?

Planet Fitness in Richmond, KY is open 24 hours a day, seven days a week, allowing you to work out anytime that fits your schedule.

Where is Planet Fitness located in Richmond, KY?

The Richmond Planet Fitness is located at 243 Boggs Ln, Richmond, KY 40475, USA.