Kroger Pharmacy

Reviews

• AD

  Ann Daven

  1 day ago
  1.0
  Takes days to get prescription. They will tell you in person to come back in 30 minutes then next day and still not ready. This has happened for two years consistently. Your prescriptions will sit before even started. You have to go in to get them moving. If happened a few times maybe but every time. Lack of management. Staff is short but no less than three people usually more. They simply do not care. I’ve used Kroger for 7 years. Holiday Manor was like family. Middletown needs work. People are okay. Pharmacist seems to think it’s okay not to full meds for days when there is no issue other than “catching up”. Do not tell people their medications will be ready in 30 minutes in person and to come back. Then still two days later and nothing. All my prescriptions always get sent at least two days early because I know they are not touched or looked at before then even past their fill dates. If out of stock maybe or insurance but no reason is not good enough.
• TW

  Treuce Winn

  Feb 7, 2026
  1.0
  I can’t begin to tell you how bad this pharmacy is. I’ve consistently had trouble getting my medicine on time so I tried to do my last fill early. I put in the request 7-8 days ago. Showed up after 3 days to pick it up and they gave me 3 of the 30 in a partial fill and did not state to me at the time it was a partial. When I went to take the medication the next morning I realized so I called and called trying to let them know how badly I needed the medication before Friday. I work 6a-8p Fri-Sun and am unable to pick up my medications from them during those days. My medication so important for me to have daily to function. I took my last pill Friday morning. I went back to them on Thursday around 5-5:30 and the tech, who was very nice; stated he’d fill it right away since he knew I came and waited just a couple days prior. To his credit he filled it very fast and stated he just needed the pharmacist to verify the count. After spending 3-4 hours of my week trying to get my prescription and needing to be somewhere I asked it it would take long. He said, no just a few minutes and asked me to step to the side. I did so along with a couple of guys who were waiting there before me. After about 30-45 minutes… it was 6:30 now… they called one guy that his was ready and had him get back in the 30 minute line that had built up. At that point I had to go and told the pharmacist to cancel the fill so I could transfer to my work pharmacy. My work pharmacy now can’t fill it because they filled it but I can’t get it so despite several hours and my best efforts I’m not without a very important medication due to their short staffing, poor management and unprofessionalism.
• MW

  mckenzie woods

  Feb 2, 2026
  1.0
  This is by far the worst pharmacy that I have ever used. I had a prescription called in from the little clinic at the same Kroger and it was not ready for 5 days. I asked multiple times for it to be transferred to a different pharmacy however, when the other pharmacy called Kroger to complete the transfer, Kroger told them that they had no record of me being a patient and no prescriptions for me, and would not transfer my prescriptions. I left multiple messages at the Kroger pharmacy to check my the transfer status and figure out how I could get my meds and they neglected to even respond. I still don’t have my meds 5 days later, after being told every day that it would be ready once they return from lunch. If you want to know peace and be able to get your meds in a timely manner, find another pharmacy to use.
• TT

  Trace

  Jan 29, 2026
  1.0
  I’ve never sat for 25 minutes in a line to a pharmacy, only to then sit for 10 more minutes for a prescription that was sent a week ago… I also was asked my name and birthdate repeatedly.. like she just forgot what I’d said. I’m currently still waiting, and she’s just now asked for my ID… are y’all good? I thought it was a requirement to be a pharmacist to have this job?
• JP

  Janae Powell

  Jan 23, 2026
  1.0
  Easily the worst pharmacy I’ve been to. Horribly understaffed. You are guaranteed to never get your prescription and wait days after they say it will be ready. The only way you can get a prescription is if you go in to the building where there’s a line out the door and wait there for an hour for them to fill it. No one will ever pick up the phone or have any answers to your questions. Tried it for 4 months and will never be going here again.

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