Norton Children's Urology - St. Matthews

Reviews

• SJ

  Shelbie Jeans

  Mar 31, 2026
  1.0
  My son had an appointment today, and unfortunately the entire experience was extremely frustrating. We were running late due to a major accident that had traffic completely backed up. I did try calling the office to let them know, but I was on hold for over 40 minutes essentially the entire drive there. When we finally arrived, parking was another challenge. I had to go through three parking lots and two garages before I could even find a spot. By the time we made it into the office, I went up to the front desk to check in, and the woman there immediately put her finger up and told me to “hold on a moment.” She continued talking and laughing with her coworker while I stood there waiting for about five minutes. When she finally checked us in, she immediately told me my son likely wouldn’t be seen because we were late and hadn’t called. I explained that I had been on hold for 40 minutes and even had the call log to show it. Her response was dismissive—she said she would “talk to the doctor,” but that we would probably have to reschedule. I also mentioned that I have been waiting a year and a half for this appointment, and she rolled her eyes and laughed with her coworker. Eventually, she came back and said they would try to squeeze him in. While finishing the check-in process, she continued giving me dirty looks and spoke in a very condescending tone. As I walked away, I could hear her talking about me and laughing with her coworkers about my frustration. About 15 minutes later, they called my son’s name, but when we went back, the nurse said it was actually for a completely different patient. At that point, I heard loud laughter coming from the front desk, as if the situation was funny. The entire front office interaction felt very unprofessional and immature. When we finally saw the doctor, Dr. Sizemore, she was kind, professional, and very informative. I truly appreciated her care and how she explained everything regarding my son. While I am very pleased with the doctor, the overall experience was disappointing. It’s unfortunate that the quality of the front office staff does not reflect the level of care provided by the physician.
• AD

  Andrea Dowdy

  Jan 14, 2026
  1.0
  Very unhappy. Yes I showed up a few minutes late but within the 15 min window they gave! We get in check in, then the receptionist decided to say oh well wait let's see if she will still see you at this point its out of the 15 minutes. I sit down and another parent said they were on time for their appointment but they have now been in the waiting area over an hour. Very dissatisfied.
• AD

  Alex Dickinson

  Apr 23, 2025
  5.0
  We saw Kendra and she was just totally awesome with our high anxiety kiddo.
• AG

  Angel Gibson

  Mar 12, 2024
  2.0
  Nurses are amazing but that’s as far as it goes. The doctor and the nurse practitioner do not care about the kids. There is NO PAIN MANAGEMENT at all, as is after surgery, babies don’t feel pain. Makes zero sense. I loved the downtown ER and children’s hospital but the urology that’s in St. Matthew, will never see another child of mine and I would NEVER recommend this place. When you are a medical “professional” and are able to help babies and children in pain, but just CHOOSE not to, you should work in another field!
• MA

  Madison Anderson

  Dec 28, 2023
  1.0
  In July, I took my son to Norton’s in Louisville to his consultation with Dr. White’s nurse practitioner, Patricia Walsh. In the consultation we went over how my son’s procedure would go and everything that was going to happen. At the end of the meeting, she informed me that I would receive a call by November telling me when his pre-op appointment was supposed to take place and what date his surgery was scheduled for. I waited and I am still waiting to this day to receive a phone call from them. The nurse practitioner also told me that the surgery would probably take place in January, I called a random receptionist, (because Dr. White’s surgery scheduler doesn't know how to answer her phone) and she told me that it would now be pushed back to May. This review is not for the doctors themselves, nor is it to insult the work that the doctors do. I know that they are highly trained professionals who have their patients best interests in mind, but this is for the lousy surgery schedulers who can’t return calls nor communicate effectively with patients and their families. I am very disappointed in the low quality customer service of Norton’s. DO BETTER NORTONS!