Norton Children's Behavioral and Mental Health - Bingham Clinic

Reviews

• 66

  67

  Dec 28, 2024
  4.0
  I've been here twice. Both of my stays were good. My first wasn't as good because my roommate was very aggressive towards me and tried to get me to escape with her at night time. Thankfully they moved my room. The food was amazing! The doctors that you have to talk to SUCK. They don't recognize when you are irritated. She refused to up my dosage on something and provided no explanation as to why. The other staff are really good, though. Ms Lauren was especially good. Some of them aren't the best and aren't really fitted to be working with children but they weren't really that bad. Theyre very understanding and play cards and stuff with you, make jokes with you and They make you feel comfortable, like their your friends rather than people your stuck with. My stay didn't benefit me that much the second time becaUse I didn't believe I should have to be there and I would constantly lie to leave sooner. Took a star off because I would cry myself to sleep because I didn't have my phone, and they didn't let me call my rizzler, smth abt immediate family only💔
• SC

  Shannon Chen

  Apr 29, 2024
  2.0
  The first experience I had here as a patient was very positive, but the second time around, I was dealing with much more severe issues. During the second stay, I was repetitively put into "safety holds," often with an unnecessary amount of force and often with male staff ( I am a female). In one occurrence, I was held in a 4-point hold with all male CNAs and groped while given a sedative injection in my butt by another male nurse, with no female staff consistently present. In addition, I was constantly strapped into restraints on other patients' beds as a punishment instead of an actual therapeutic intervention. I felt like a nuisance there, and it was rare for me ever to get a one-to-one interaction with any of my "treatment team." The day before I was discharged, I reported suicidal ideations with a plan, but I was still discharged by my doctor, Dr Gagandeep Kaur. I can see how tough it is to work with complex psych patients, but I will never understand how trained professionals can be so openly neglectful. For example, While I was there, I was dealing with anorexia nervosa (diagnosed before my stay), for which they "treated me" by forcing me to stay in my room (or the quiet room, specifically the one without windows) until I "decided to" eat. Furthermore, I was left alone in the back hallway for the entire day, to my own devices. I was told I was NOT allowed to participate in any group therapy sessions until I finished 3/4 of 2 consecutive meals. During my time spent alone, I attempted (to the best of my abilities) to end my own life, all of which, of course, failed. But the fact that I was left alone not only to try to take my life once but three more times was appalling. Since I was discharged (around 2020), It took me years to recover from what I had experienced here and in other hospitals like this. I've chosen the path to recovery and am pursuing a career in psychiatric nursing to give help to kids like me. But In over four years of working with kids aged six months to 16 years, I've never felt so heartless to neglect any of my kid's needs actively. I cannot fathom leaving a patient on suicide watch in the back hallway and deciding to turn the other cheek. It is truly disgusting. I did, however, have some excellent staff members with whom I worked while there. Both of the Nurses, "the Katies," are why I am currently in nursing school. The CNAs, Ms.Bev, Ms.Ashton, Ms. Courtney, Ms. Keisha, and Ms. Barb ( Barbara?), were all also staff that significantly impacted the trajectory of my life. I wish them all the best, and they are why my outlook on NCH is still somewhat positive.
• HN

  HUG NIkki

  Nov 2, 2023
  5.0
  I love this office. My daughter sees Dr. Gallehr and he is one of the best doctors I've ever encountered. The office staff is friendly and attentive. Couldn't be happier.
• HF

  Holland Forrester

  May 24, 2023
  1.0
  Do not send your child there. They will be belittled, neglected, and their issues will get worse. Patients can show aggressive behavior, but defending against the aggression will be punished. I was there in 2019 twice.