Business Details
About
Medical Supply Store
The Louisville Good Feet Store's personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.8
625 reviews
5 stars
575
4 stars
14
3 stars9
2 stars5
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many specific mentions of individual employees like Zach, Gavin, and Jasmine.
Product Effectiveness
Many reviews highlighted significant improvements in foot pain and overall comfort after using the products, although there were some concerns about the high cost and effectiveness over time.
Sales Practices
Some customers expressed discomfort with the high-pressure sales tactics and the no-refund policy, leading to mixed feelings about the purchasing experience.
Knowledge and Expertise
The staff's expertise in foot health and the fitting process was frequently noted, with many customers feeling well-informed and supported during their visits.
- VVVidal Varela3 days ago5.0My salesman was Zach and he was great ! Explained everything so I could understand it. Offered options. I think he really cares about his customers and his job.
- OCOlivia Champine3 days ago5.0My husband is on his feet all day so we stopped into see what the store offered. Zac was professional and knowledgeable; we did not feel pressured to buy anything. I highly recommend. Ask for Zac!
- LHLisa Hume4 days ago5.0Took my mom out to the store .. to get new insoles.. and after her getting her first pair 23 yrs ago.. zach was amazing!!! he is def got great customer service and all the answers that you need.. your feet hurting go see zach he will take care of u!!! very helpful
- CRcharles runyon5 days ago5.0I’ve visited the store. Zach was great very professional. I love the way. He treated me with kindness. Generosity very clear on the implants from my shoes to three different steps the process of getting to walk better I did not have no archer all of my feet wore out and he’s gonna give me back my life.
- ESEddie StreeterDec 23, 20252.0On December 19, 2025 I went into the Good Foot Store seeking possible fix for fallen arches. I quickly ushered into a high pace quickly changing sales pitch of various products needed to help correct my issues. Once I appeared to like the product it was on to the product package costs. The least expensive was $1,477.00 for three (3) prefabricated inner soles, three (3) shoe inserts, and three (3) pair of low profile socks! Enchanted with the correction possibilities, I agreed to the package. At that point I was quickly rushed to the payment counter fast as the sales person quietly mentioned that they do not do refunds! I questioned that policy and was told that it is a lifetime support package with free replacements of any broken insert. I hesitated as the invoice was placed in front of me seeking a form of payment. I hesitantly paid the invoice and the sales person asked that I sign their copy of the receipt, afterwards reiterating that no refunds will be honored for any reason! As I gathered my purchases and left the store, the sales person stated that he would call me on Monday to see how things are going! I never received a call from the sales person and fears became a reality when I checked the BBB reviews for The Good Foot Store. My gut feeling throughout the sales process was to run, but I set that feeling aside due to my foot pain. Bad Bad mistake! It is my opinion that The Good Foot Store knows that their product is inferior and does nothing to help the weary and vulnerable customers. That is why they push the products so hard and fast to keep the customer off guard. I purchased approximately $100.00 worth of product and paid a supreme price of over $1,400.00. The product is not helping and must now take the walk of shame with other abused purchasers of their products! Shameful business and business practices, in my opinion!
Frequently Asked Questions About The Good Feet Store
How are our arch supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
I buy good shoes, but my feet still hurt. Can arch supports help me?
Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilizing the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimized or alleviated.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.
How do I get my free fitting?
It’s simple. Just stop by your local Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, you can use your HSA or FSA to purchase our arch supports. Arch supports, shoe inserts, insoles, or orthotics are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement
(HRA). However, arch support reimbursement is not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account
(DCFSA). Arch Support Inserts are eligible for reimbursement with an FSA or HSA as they are devices placed into your shoes to support the arch of your foot to reduce discomfort. Important Reminder: FSAs, HSAs, and other listed account types may differ. Be sure to check with your administrator before making a purchase.
What types of pain can The Louisville Good Feet Store's arch supports help relieve?
Their arch supports are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions.
How do Good Feet arch supports differ from typical inserts or insoles bought online or in stores?
Good Feet Arch Supports provide firm yet flexible function to help correct poor foot biomechanics, offering long-term pain relief unlike generic inserts.
Can wearing arch supports help if I already have good shoes but still experience foot pain?
Yes, many people find their foot discomfort comes from foot biomechanics rather than shoes alone; stabilizing the foot with arch supports can reduce or eliminate pain.
Will I be able to take my arch supports home the same day I purchase them at The Good Feet Store in Louisville?
Yes, once fitted, the store stocks a full inventory allowing customers aged 6 and older to take their arch supports home immediately.
How can I get a free fitting appointment at The Good Feet Store?
You can simply stop by the store for a free, no-obligation personalized fitting without an appointment, or schedule one if you prefer.
Can I use HSA or FSA funds to purchase arch supports at The Good Feet Store?
Yes, arch supports are eligible for purchase with HSA or FSA funds, but not with limited-purpose or dependent care FSAs. Always check with your administrator first.
What are the regular store hours for The Good Feet Store in Louisville?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturdays from 10:00 AM to 5:00 PM, and closed on Sundays.
Are restrooms available and wheelchair accessible at The Good Feet Store?
Yes, the store has restrooms that are wheelchair accessible.
What nearby places can I visit before or after my appointment at The Good Feet Store?
You might consider visiting nearby spots such as Pho Phi for Vietnamese cuisine, Cost Plus World Market for home goods, or Buffalo Wild Wings for casual dining.
Can nearby stores like Nike Factory Store or Nordstrom Rack help me find complementary products after visiting The Good Feet Store?
Yes, nearby shoe and clothing stores like Nike Factory Store and Nordstrom Rack offer additional options for sporting goods and apparel that may complement your arch supports.