National Seating & Mobility

Reviews

• SC

  Susan Clark

  Nov 17, 2025
  5.0
  I was very impressed with how knowledgeable and patient Jeremy was. He was very courteous with my client and took the time to make sure she understood everything. 🤗
• GS

  George Smith

  Nov 15, 2025
  5.0
  Mark was just great. My son's seat belt on his wheelchair kept falling off and never did work properly. Mark replaced it, no questions asked. He is a credit to the company.
• DF

  Debbie Franklin

  Nov 12, 2025
  1.0
  My sister’s wheelchair became inoperable after losing several spokes. I contacted the call center to request an emergency repair or replacement. After explaining the situation they told me they would have to transfer me to the local Louisville office. I was transferred but no one ever answered. I left a detailed message and asked that they return my call. They never called back. I kept calling and leaving messages for this “emergency” at least 8 times and to this day never received a call. My sister obviously cannot move or even travel to her day program without a working wheelchair. I had to borrow a wheelchair from a friend to fix the problem myself. A representative from NS&M happened to be at her adult program and arranged to find temporary used replacement wheels but this was 10 days after the initial emergency call. He ordered new replacement wheels but they are yet to arrive after several months so far. I want to say the initial call center people were kind and sympathetic but transferring to the local office was a COMPLETE FAILURE. If this is how you respond to emergencies I’m not sure how you stay in business. NS&M, you need to take a serious look at customer relations and communications.
• AB

  Anna Barbiea

  Oct 31, 2025
  1.0
  Rating 1 star specifically for the switch away from being able to call the local office and instead being directed to a call center. This unfortunate change to route all calls through a call center completely sabotages the personal connections and efficient trouble shooting capabilities of speaking to a person in the local office. When I was directed to an office's voicemail or email after a tech doesn't show up to an appointment, I had no way of rescheduling that tech/appointment until someone checks and responds to my voicemail or email which, in this most recent case, has not yet happened 5 days later. I am grateful for knowing and having the personal cell of the local ATP, Ray, and extremely grateful for his consistent willingness to respond when I call/text, but I know the inability to contact the local office staff is overloading him with these issues. Please consider returning to the former way of operating where individuals can call their local office for needs. Thank you for your consideration to this concern/frustration.
• AS

  Angelique Nicole Stewart

  Oct 28, 2025
  5.0
  BT Rose helped us several times during the last 2 years striving to repair a stairlift that was installed about 3 yrs earlier. It was still under warranty but we paid for labor. The other group got out of the stairlift business. My family found BT and he helped us a lot! The chair broke again. For almost 6 months Mom and I would slowly and shakily take the stairs. Mom and I had falls in various places and sometimes on the steps. We decided to get a whole new and better product. Several people came to give in-home estimates and they ranged from $7,000 to $14,000. BT came to discuss pricing and we heard it was going to be approximately $3,000 with a 1 yr warranty as well as the exact same new technology as the other lifts costing way more because they had longer warranties. We immediatly contracted with BT because this was in a range that we had investigated with the previous lift. A few days later, Jeremy Colyer installed our new Elan stairlift. He was in and out in about 3 hours and helped us learn to use the new system before he left our home. He made sure to vaccuum the lift's metal shavings from the stairs. Both gentlemen were professional, knew their business, and were courteous. We will use this company again.

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