Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
National Seating & Mobility
5670 Shepherdsville Road, Louisville, KY
40228, United States
Hours
Reviews
4.3
116 reviews
5 stars
96
4 stars1
3 stars0
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many technicians received praise for their professionalism and helpfulness, the call center and front desk staff faced criticism for poor communication and responsiveness.
Technician Performance
Technicians like Mark, BT, and Jeremy were frequently highlighted for their knowledge, efficiency, and friendly demeanor, contributing to positive customer experiences.
Installation and Repairs
Customers reported satisfaction with installation and repair services, noting quick and effective solutions, although some experienced delays and issues with follow-up.
Communication Issues
Several reviews indicated frustration with the company's communication, particularly regarding appointment scheduling and follow-up on service requests.
- DWDonna WattersDec 29, 20255.0A great person he was so nice thank you for sending him Mr Lorenzo Taylor
- JPJessica PatrickDec 24, 20255.0Always great! Friendly and helpful!
- AFAdam FrazierDec 21, 20255.0Outstanding service! Frank went above and beyond and worked late into the night to make sure I got my walker. Great experience, thank you very much!
- CLCindy LockhardDec 18, 20255.0Frank was here again today for Wheelchair repairs and he is such a joy to work with. Thanks for all you do! Happy Holidays!
- JWJim WadeDec 5, 20255.0Jeremy Colyer did an amazing job. Great installation and very friendly and helpful.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility provide?
National Seating & Mobility builds one-of-a-kind mobility solutions designed for comfort, safety, and personalized client needs, focusing on independence and self-reliance.
Where is National Seating & Mobility located in Louisville?
It is located at 5670 Shepherdsville Road, Louisville, KY 40228, USA.
What are the business hours for National Seating & Mobility?
The business is open Monday to Friday from 8:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does National Seating & Mobility offer remote evaluations or service and repair?
Yes, they offer Remote Evaluations as well as Service & Repair for their mobility equipment.
Is the National Seating & Mobility facility wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance.
How can I contact National Seating & Mobility by email?
You can contact them via email at Louisville@nsm-seating.com.
What is the phone number to reach National Seating & Mobility in Louisville?
The local phone number is +1 502-266-5213.
Are there any nearby medical supply or pharmacy stores near National Seating & Mobility?
Nearby, you can find KabaFusion, a pharmacy and drugstore, and Kroger Central Fill, which is a pharmacy and medical supply store. These can be convenient for customers needing additional medical supplies or prescriptions.
What nearby retail stores could customers visit before or after their appointment?
Customers might visit LW Office Furniture Warehouse or Louisville News Co., a bookstore, for shopping convenience near National Seating & Mobility.
Are there any historical or landmark places near National Seating & Mobility to explore?
Yes, nearby landmark and historical buildings include Ventana and Rangeland Manor Apartments, which may be of interest to customers visiting the area.