LensCrafters

4.8
277 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7706 Bardstown Road, Louisville, KY
40291, United States

Hours

Reviews

4.8
277 reviews
5 stars
251
4 stars
11
3 stars
0
2 stars
2
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and professional, with many specific mentions of employees like Gina, Rhyan, and Alex.

Product Selection

The store offers a wide variety of frames and lenses, with many customers appreciating the selection and assistance in finding the right pair.

Communication Issues

Some customers reported poor communication regarding insurance and costs, leading to dissatisfaction with unexpected charges.

Overall Experience

Most reviews reflect a positive overall experience, with many customers expressing a desire to return and recommend the store to others.
  • BT
    Brittany Turner
    Jan 6, 2026
    1.0
    Listened to the front desk staff and a doctor complain about their jobs and the company for 20 minutes after my appointment was scheduled to start and was then told it would be longer before I could be seen. Incredibly unprofessional staff.
  • MB
    Marcus Benford
    Dec 24, 2025
    5.0
    Gina was very informative and provided awesome service.
  • ME
    Malik Eubank
    Dec 22, 2025
    5.0
    Great customer service
  • BB
    Brian
    Dec 3, 2025
    5.0
    Alex, went above & beyond helping me with glasses. Alex, has the patience of a virtue! He was great I recommend you ask for Alex!! I kno I took every bit of a hour two & he priced me out the door for anything I asked never acted irritated because I’m a lot to deal with!! Now I just wait on my Ray ban glasses to arrive & hope my pick up goes as smooth as ordering them!
  • JR
    Joshua Rudnick
    Nov 3, 2025
    5.0
    Heather was awesome to work with and helped with everything that I needed. Thank you!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.