LensCrafters

4.8
272 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7706 Bardstown Road, Louisville, KY
40291, United States

Hours

Reviews

4.8
272 reviews
5 stars
247
4 stars
11
3 stars
0
2 stars
2
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, professionalism, and willingness to help, with many specific mentions of individual employees like Gina and Rhyan.

Product Selection

The store offers a wide variety of frames and lenses, which customers appreciated, noting the availability of high-end options and the ability to find suitable styles.

Communication Issues

Some customers expressed dissatisfaction with communication regarding insurance and costs, indicating a need for clearer upfront information.

Overall Experience

Many reviews highlighted positive experiences, with customers feeling valued and well-cared for throughout the process of selecting glasses and receiving eye exams.

Store Environment

The new location was noted for being clean, welcoming, and aesthetically pleasing, contributing to a positive shopping experience.
  • JR
    Joshua Rudnick
    Nov 3, 2025
    5.0
    Heather was awesome to work with and helped with everything that I needed. Thank you!
  • EG
    eddiem green3
    Oct 27, 2025
    5.0
    I absolutely love the professionalism that the staff showed towards me during my most recent visit. Everyone was kind and very helpful.
  • BT
    Beth Tomlinson
    Oct 21, 2025
    5.0
    Great help with picking the right glasses for my style, face shape, etc.
  • DA
    Dorka Aguilar
    Oct 7, 2025
    1.0
    My mom has gold insurance and she though exam will be free. Anywhere we go they told us if they going to accept the insurance or not, or we have to pay that much. Lencrafrers made my mom went to the exam and when she left they told her there is charge for 82$. That was totally unacceptable and poor communication. They should tell us up in front instead of make us do the exam so they can make money.
  • GZ
    Gilbert Zaldivar
    Sep 3, 2025
    5.0
    I wouldn’t go to any other place in town. I’ve been using their service for over 15 years, and they’ve never let me down. Gina is simply amazing!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.