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Kroger Pharmacy in Louisville, KY is staffed with professionals dedicated to helping you lead a healthier life. Protect yourself and your family with vaccinations, medicine and more. Our pharmacists do more than prepare prescription refills and dispense medical supplies; they also offer advice on health topics, perform clinical services, and administer vaccinations, including the Tdap vaccine, measles vaccine, shingles vaccine, flu shots and more.
Need to request a prescription transfer or refill a medication? Our convenient online tools make it easy to manage your prescriptions quickly, simply and on your own schedule.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
1.3
170 reviews
5 stars
10
4 stars
4
3 stars1
2 stars2
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor interactions.
Wait Times
Customers frequently report excessively long wait times for prescriptions, both in-store and via drive-thru, often exceeding the promised time.
Prescription Fulfillment
Many customers experienced issues with prescriptions not being filled on time or at all, leading to significant delays and frustration.
Communication Issues
Customers struggle to reach the pharmacy by phone, often being sent to voicemail or receiving no response to inquiries.
Overall Satisfaction
The majority of reviews reflect a strong dissatisfaction with the pharmacy, with many customers vowing to switch to other pharmacies.
- ERe reynoldsOct 24, 20251.0I'm sure there are very nice snd caring people working here, but I wouldn't know because no one will pick up the phone. They wouldn't answer the phone for me or my doctor to the point I had to send my prescription to a different pharmacy. They lied and told me they couldn't look up the availability of my prescription since they were out, improperly filled what part of the prescription they DID fill, and overall were unhelpful. I hate leaving bad reviews but this is peoples lives and well-being at stake here and it is unacceptable.
- DTD!pak TOct 22, 20255.0Kroger Pharmacy is super convenient! The staff are friendly and helpful, and picking up prescriptions is usually quick and easy. Love that it’s right inside the store — makes running errands so much easier.
- GMgary mcleodOct 9, 20251.0I do not have a big problem with the pharmacy. They seem to have the same issues that others have My problem was that when I spoke about how poorly they were rated they said, “ I don’t care” and then proceeded to tell me my prescription was not available. I pointed out that not caring may be the reason their rating was so low. The Kroger rep. simply shrugged and smirked.
- SCS CaldwellJul 2, 20251.0I really don't want to leave a star. I called to transfer my mom's prescriptions to a different pharmacy and after three or four calls was told I needed to go the new pharmacy and then call them back. What sense does that make? I didn't have to do that when I transferred her scripts there last year. Never going back to this pharmacy again!
- JAJeremiah AshcraftJun 9, 20251.0The bad reviews are fair. On several occasions my prescription has been out of stock. I can never reach them by phone and my voicemails are never returned, so I have to physically drive to them to have the prescription removed from “in progress” so that another pharmacy can call them to have it transferred. They always seem surprised that I would hope they might answer the phone when I call. They also seem surprised that I would like to have the antibiotic I need to cure an infection on the day my doctor calls in the prescription to them. If they just took some ownership, I would be understanding. Just don’t use this pharmacy.
Frequently Asked Questions About Kroger Pharmacy
What vaccines does Kroger Pharmacy in Louisville offer?
Kroger Pharmacy offers Tdap, HPV, shingles, flu shots, and COVID-19 vaccines including Pfizer, Moderna, and Johnson & Johnson.
What are the operating hours for Kroger Pharmacy?
The pharmacy is open from 9:00 AM to 1:00 PM and 1:30 PM to 7:00 PM Monday to Friday, with shorter hours on weekends.
Is an appointment required for COVID-19 vaccination at Kroger Pharmacy?
Yes, a COVID-19 vaccine appointment is required before arrival at Kroger Pharmacy.
Does Kroger Pharmacy have drive-thru service?
Yes, Kroger Pharmacy offers drive-thru pharmacy service with operating hours similar to the main pharmacy hours.
What payment methods are accepted at Kroger Pharmacy?
Kroger Pharmacy accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I refill my prescriptions at Kroger Pharmacy?
You can refill prescriptions easily using Kroger's online tools available on their website.
Where is Kroger Pharmacy located?
Kroger Pharmacy is located at 3039 Breckenridge Ln, Louisville, KY, 40220, US.
Are there other stores or services nearby Kroger Pharmacy?
Nearby places include Kroger supermarket, Redbox rental kiosks, The Little Clinic, PNC Bank, and various retail and service shops, providing convenience for combined errands.
Can I visit other health-related services near Kroger Pharmacy?
Yes, The Little Clinic is nearby and offers family practice and medical services which complement the pharmacy.
Where can I grab a meal or snack near Kroger Pharmacy?
Nearby eateries include Penn Station East Coast Subs and Wing Zone, great spots to visit before or after your pharmacy trip.