Kroger Pharmacy

Reviews

• YP

  Y P

  1 day ago
  1.0
  Prescriptions are never on time. I was there today at 12:45PM and they were closed. They need to do better to say the least.
• SS

  Sf1

  6 days ago
  1.0
  *****Update***** I just sat in the drive thru for over an hour and a half to be told that I do not have any refills waiting to be filled. The pharmacist refused to use the intercom and wanted you to fill out a home made form. And she didn't have any printed up and had to hand write each one. Very NASTY lady. She lied to try and keep from doing what she is paid to do. She stated that neither me or my wife had anything. When I showed her on my phone then she played around on her computer. Since I wasn't paying attention because she refused to use the intercom, she knocked on the window and held up a note. Basically, telling me that she REFUSED to fill our prescriptions. When I asked her if this location was closing as I have heard she just looked away. So off to Meijer's I am going to have someone who is not a NASTY, IMPOLITE Individual. Way to treat a long time customer. Very Disrespectful....... My prescriptions have shown in progress for up to 2-3 weeks before. If they weren't needed right away I wouldn't push it and because I was told it was due to insurance on my maintenance drug's. But lately it doesn't matter what it is. Refills or new prescriptions, it just shows in Progress and you have to go up there to get them to start to filling them. They will fill while you wait, but who has time to wait every time you called in a prescription. They never answer the phone. They seem to have closed the inside and want you to go through the drive thru. The only problem with that is that no matter when you get there, there is always a line wrapping around the building. In the past I have been told that they can't keep Pharmacist's due to not paying enough. And having to deal with a couple at this location, I can see they just hire what they can. No manners or people skills. As far as the techs, very nice and polite. Kroger needs to step up and take a look at this store's pharmacy. If they don't want to be in the pharmacy business, at least man up and let everyone know so they can just go elsewhere. This is just a show of bad customer service as far as how Kroger's goes.
• RG

  Raymond Goines

  Jan 18, 2026
  1.0
  This pharmacy has lost total control over their staff working efficiently, getting medicines ordered for their patients, and getting medicines they do have in stock filled on the dates due. They constantly will shut their phone ringer off and not answer. The customer service has completely fell flat. Time for myself to go find another pharmacy.
• NR

  Natalee Raymer

  Jan 13, 2026
  1.0
  I have been with this Kroger basically my whole life. Unfortunately, I’ve been using this pharmacy a lot more this past year than ever before and every time, I have had an issue. First, every time I get an electronic order sent over first thing in the morning, it is never received until the next day or day after. Second, third, and fourth, my son’s antibiotic was filled incorrectly, it took them 4/5 days to get my insulin and when I went to pick it up…they only had the pen needles (NOT the insulin), and now they’re telling me it’s going to be 4 days before I get an eye medication and an antibiotic for my baby! Like what is going on there? I used to work for them a long time ago and this would never fly when I worked there. Who is running this place!? I have now decided to switch all my medications over and hopefully will have better luck. You all are a chain pharmacy and should DO BETTER! This is seriously uncalled for.
• TB

  Tom Barker

  Jan 9, 2026
  2.0
  I have used this pharmacy for years now and in the last year it has really went down hill. I ordered my prescription refills online and it tells me when its ready The FOLLOWING day I go to pick it up and they tell me they are ordering it now so now I have to wait the whole weekend to get it on Monday This isn't the first time- several times this has happened. I went inside to get it, and I tried to talk to the pharmacy about it, he had no name tag on but it was a dark colored man. As I'm complaining about the situation he totally ignored me and kept talking to other employees like I wasn't even there. Only after I said "I guess no one cares in here about it". very loudly when he stopped and told me I said I ordered it now and he don't have control what happens on line. I told him he needs to let someone know about it. His response was I don't know who to contact about it and keep on taking to the other staff in their. I do have to say that Bree that works there has always been nice and takes the time to listen to me and help me out. She's the best in there.

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