Kroger Pharmacy

Reviews

• TH

  Tiffany Henry

  Jun 15, 2025
  5.0
  When I moved, I had to find another pharmacy and didn't think I'd be able to replace the great experience I had elsewhere but was very surprised. It's difficult to have mental illness but what makes it harder is how many experience some level of judgement and mistreatment in the medical and pharmaceutical field when people become aware of your illness so finding compassionate care is essential. I can stress enough how much it can harm someone already in a chaotic state to be treated like they are by others. Good news is that I can say with absolute certainty that you will find compassionate, competent care here regardless of how many meds you are picking up or what illness they treat. The pharmacists are all sooo helpful and so are the techs with any questions. Techs are always smiling and pleasant. My son got a prescription that was going to cost more to get there and the pharmacist warned me and said there was another option OTC more affordable. It was very appreciated. They are very prompt about their fillings and will caution you on busy days so you don't sit in the lobby for hours when it can't be helped. CVS could never, just saying lol. I fully recommend Kroger Pharmacy Fern Creek and suggest you make the switch ASAP!
• SS

  Sherry

  Jun 6, 2025
  5.0
  always friendly and helpful.... Dave at the drive thru is awesome...Kroger Pharmacy in Fern Creek is the best..!
• DL

  Darleen Laney

  Sep 17, 2024
  5.0
  I like the pharmacist and the ones that are working with the pharmacist. Always kind and patient! Also, they try to help you (as much as possibly because sometimes it’s a doctor’s prescription problem ) with your meditation refills. 😊
• LP

  Lauren Posma

  Sep 8, 2021
  1.0
  I initially started going to this pharmacy because the kindness and promptness of customer service was unmatched to those around me. There are even two Kroger's closer to me & multiple other chain pharmacies closer to me than this one. After my third unpleasant encounter with one of their employees I have decided not only to change pharmacies but unfortunately feel the need to warn others in the area on their search for a neighborhood pharmacy. Do not go to this one. The unhappy and unpleasant pharmacy employee by the name, Jamie, has made me confident that the type of disrespect and lack of empathy is not worth the extra mileage anymore. Not having a prescription ready, waiting 20-30 minutes per trip, not even having the price correct (which has to be corrected each month to the tune of $20 a refill for some reason), isn't even my main concern. Unfortunately, her customer service or lack-thereof has been the final deterrent from me ever having a script filled there again. It is such a shame to be honest, because good customer service during such a tough time is hard to judge and hard to come by. The rest of the staff there has always been so kind and accommodating for me and my family but this hasn't been our first unpleasant interaction but certainly will be our last. Wish I would have read the other reviews before now. 2 stars for 35 reviews is a major red flag and now I understand why.

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