LensCrafters

Reviews

• JD

  John Dawson

  Mar 18, 2026
  5.0
  LensCrafters has great customer service. I would request anybody that has not been there, to go. Great quality glasses and great prices. I appreciate the service
• JG

  Jhonn Guerra

  Feb 25, 2026
  1.0
  I rarely leave negative reviews, but this was the worst retail experience I have ever had. On November 24, I brought my own Tom Ford frames to this store to have lenses made. I was told the process would take about 10 days. After weeks of silence and multiple phone calls (all initiated by me), I received vague and impersonal responses with no clear explanation. After filing a formal complaint in mid-December, I was finally contacted. At that point, I had to cancel the lens order due to the excessive delay. The store manager assured me that my frames would be returned as soon as they were received from the lab. More than a month passed with no updates. When I demanded a clear answer, I was informed that my frames had been lost while under the store’s care. The proposed solution was for me to come in and choose another frame, as if the loss of my personal property were a minor inconvenience. I declined. After multiple back-and-forth emails, the store agreed to reimburse me. I provided the original receipt showing the exact value of my frames. Instead of honoring the documented amount, the manager initially processed an approximate reimbursement amount. I had to file another formal complaint. Customer Care closed the case without resolution and redirected me back to the store. I was required to complete yet another escalation form before the correct reimbursement was finally issued — nearly three months after the original transaction. At no point did anyone take clear responsibility for the loss of my property or for the prolonged handling of this situation. The reimbursement was eventually sent, but only after repeated escalation, and without any meaningful acknowledgment of the time and stress involved. I will not return to this store. If you value clear communication, accountability, and professionalism, I strongly recommend considering other options.
• GK

  Guy Kemper

  Feb 18, 2026
  5.0
  The sales people were knowledgeable and courteous.
• DR

  Donna Ryan

  Feb 6, 2026
  5.0
  Shawn that helped me was the greatest. She was friendly and listened to what I was looking for. It felt like a family organization and will refer her to family and friends.
• SM

  Skyler Mcdermott

  Jan 23, 2026
  5.0
  I absolutely love Shaun! She helped me so much! She was patient in guiding me through the process and explained everything! She got me the best possible product for the best possible price! If you go to LensCrafters at The Summit, ask for her! I would give more ⭐️ but 5 is the most they allow!

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