Kroger Pharmacy

Reviews

• BG

  Bugsy Girl

  Apr 4, 2026
  1.0
  I will preface that I am not one to leave bad reviews. However, upon my experience with Tates Creek Kroger Pharmacy today it is warranted. My husband and I have always used Chinoe Kroger Pharmacy. However, we leave for vacation early tomorrow morning so my NP called in early refills. My husband went to pick up the medication from Chinoe Kroger Pharmacy but they were unable to fill the 2nd prescription and it needed to be transferred to another location because Chinoe is a smaller Kroger and were closing in 30 minutes. My Chinoe Kroger Pharmacy AND family NP have known that my husband and I are going on vacation for 10 days starting tomorrow morning. I have not requested early refills in the 11 and a half years I have been using Chinoe Kroger Pharmacy. When I called Tates Creek Kroger Pharmacy and explained the situation and that this 2nd medication needed to be transferred I was scolded like a child! They almost didn't fill it!! I am 49 years old!! I was told that they will do it this ONE time but NEVER again. I even told them I could pull up the emails on MYCHART BAPTIST and show them the supporting correspondence between my NP and myself. So the medication I picked up EARLY at Chinoe Kroger Pharmacy was NO PROBLEM! But I ASSURE YOU it sure was a problem at Tates Creek Kroger! Yes they filled it but I will NEVER use this Pharmacy again!!!!! No one should be made to feel bad for being honest! Only groceries from this location from hereon!!!!! I will drive to Richmond Rd Pharmacy if I have to but I will NEVER use Tates Creek again for medication refills. Also, would like to add that my previous prescription date was 3/9/26. Today is 4/4/26. I was only a few days early and the medication is not even a narcotic! It is a muscle relaxer and I simply did not want to run out on my vacation. I still have quite a few left! If you use Tates Creek Kroger you will may want to plan your vacation around your medication refills! Which is RIDICULOUS!!! And to be scolded over the phone was beyond unprofessional. I will sing Chinoe Kroger Pharmacy's praises though! If you don't like Tates Creek Kroger Pharmacy I highly recommend switching to Chinoe Krogery Pharmacy! 🤗
• RB

  Robert Braun

  Apr 4, 2026
  1.0
  Tates Creek Kroger Pharmacy. Just so the right people get credit. Came to pick up meds on 04/04/2026. They are by far the rudest and most hateful people i think ive ever meet, and that's saying alot. Ive never been treated like that before at any store, ever. The pharmacist seemed to get joy out of embarrassing people and talking down to them. Ill never go back. Those who read this, go at your own risk.
• JM

  Jackson Mack

  Apr 1, 2026
  1.0
  An encounter with the worker today encouraged me to file an official grievance. Disseminating false information to patients is completely unacceptable
• JR

  Jessica Ramsey

  Jan 15, 2026
  1.0
  As you can tell from other recent reviews, the staff at the pharmacy come across rushed and uncaring. I even got hung up on when I asked a question, heard the receiver click. Don't recommend, go down the street to WalGreens.
• BS

  Blake Smith

  Nov 22, 2025
  1.0
  I have consistently had disappointing experiences at this pharmacy. Although the posted drive-through hours state they are open until 6:00 PM on Saturdays, I waited in line for approximately 20 minutes before a technician came to the window at 5:15 PM and informed me—rudely—that the drive-through was closed and that I needed to come inside. If the pharmacy cannot reliably honor the hours listed online and on the drive-through window, it raises concerns about their overall reliability in handling important medications. I rarely leave negative reviews, but the drive-through service is the primary reason many customers choose this location. At a minimum, customers deserve consistency and respectful communication rather than unexpected changes to operating hours and being made to feel at fault for following the posted information.

Frequently Asked Questions About Kroger Pharmacy