Pearle Vision

4.5
239 reviews

About

OptometryEye Care CenterSunglasses StoreContact Lenses SupplierOpticianPearle Vision
Pearle Vision is proud to be once again recognized, as the 2022 Women’s Choice Award winner as their Best Eye Care Retailer. Caring for you and your eyes since 1961, the eye care experts at your Pearle Vision in Lexington provide genuine eye care to you with eye exams, state-of-the-art lenses, and a wide variety of designer frame brands. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. We welcome your current prescription, and work with all major health and vision plans including EyeMed, VSP and UnitedHealthcare. Many of our locations are now EyeMed PLUS Providers. Check with your EyeCare Center to see which insurance plans are accepted. Eye exams available at the independent doctor of optometry at or next to Pearle Vision. Doctors in some states are employed by Pearle Vision.

Details

  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Pearle Vision
3801 Mall Road, Lexington, KY
40503, United States

Hours

Reviews

4.5
239 reviews
5 stars
205
4 stars
6
3 stars
1
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Dr. Fields and Rebekah for their exceptional service.

Communication Issues

Several reviews highlighted problems with communication regarding orders and appointments, including delays in receiving glasses and lack of follow-up from staff.

Thoroughness of Care

Customers appreciated the thoroughness of eye exams and the detailed explanations provided by the doctors, particularly Dr. Fields.

Wait Times

Some customers expressed frustration with long wait times for appointments and delays in receiving glasses, indicating a need for improvement in efficiency.
  • SV
    Sarah VanHoose
    Dec 21, 2025
    5.0
    Coming here for my eye care was the best decision I could have made. Dr. Fields is great with patients and took the time to explain my options. He even took it upon himself to train me on my new contact lenses. I greatly appreciate the whole staff here and will be returning for more visits as my insurance allows me.
  • WD
    Wladimir Duque
    Dec 10, 2025
    1.0
    Ordered my son's glasses (Meta) with the frames I bought at Costco bc they were out of stock, they installed the prescription glasses, took almost 3 weeks to get them back, after 2 days, the frame broke on the left side. Went back to the store to ask for a replacement or fix, and it's been almost 3 months with nothing more than "we are waiting for the lab to send a new pair back". It's been 3 months since I paid for the glasses, now my son does not have the new prescription on his glasses, nor the money to get a new pair somewhere else, nor his meta glasses from Costco. Nobody to complain, definitely will think twice before taking my family back to this place
  • AS
    Antonio Stuckey
    Nov 19, 2025
    5.0
    A wonderful experience. Everyone was polite and very professional.
  • CL
    Chelsea Landaverde
    Nov 1, 2025
    1.0
    Charged me not only for the exam which they should, but they made me pay to release my prescription. Also just found out they prescribed me the wrong prescription, they were way too strong.
  • SA
    Stuart Arnold
    Oct 24, 2025
    5.0
    Very impressed with my exam visit to the Pearle location on Mall Rd. in Lexington, Ky. Was in and out fast, but the service and friendliness were top-notch. Dr. Fields was thorough and a great communicator.

Frequently Asked Questions About Pearle Vision

What services does Pearle Vision in Lexington offer?

Pearle Vision provides eye examinations, Optomap retinal exams, prescription eyewear, and digital retinal photos (varies by location).

What are the store hours for Pearle Vision in Lexington?

Pearle Vision is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Wednesdays and Sundays.