Brand Certified
National Seating & Mobility
3.8(36 reviews)
Certified by National Seating & Mobility • Mar 08, 2026
Business Details
2025 Leestown Rd, Lexington, KY
40511, United States
Certified by National Seating & Mobility • Mar 08, 2026
(859) 381-1440
Certified by National Seating & Mobility • Mar 08, 2026
https://locations.nsm-seating.com/ky/lexington/2025-leestown-rd
Certified by National Seating & Mobility • Mar 08, 2026
About
Certified by National Seating & Mobility • Mar 08, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Credit cardAvailable
- Cash onlyNot available
Location
Certified by National Seating & Mobility • Mar 08, 2026
Hours
Certified by National Seating & Mobility • Mar 08, 2026
Reviews
3.8
36 reviews
5 stars
24
4 stars0
3 stars
1
2 stars
2
1 star
9
- RWRon WilsonFeb 25, 20263.0For Months get a call back from the company was impossible. Even my case nurse manager had trouble getting callbacks. But the guy who brought the chair was outstanding he explained everything perfectly. He is very kind of polite and very knowledgeable Him I could work with easily I love my chair
- BBBethFeb 19, 20262.0Got my electric wheels back today. I'm so happy! I was happy with the tech that I have been dealing with the past few times I have had problems. He has kept me informed on things, let me ask questions and has treated me like a person and a priority and not just a number or paycheck. He made me feel important. Having a disability sometimes waking up and dealing with everyday life is a hassle besides dealing with worrying about where my chair is or a part is that has not been taken care of for months or weeks. The company however that I got wheelchair through has not been the best I have had big problems with them. I have a few stories I could tell you. To many to write. Lately they did not contact me with a day or time that a tech will be at my home or they have contacted me the day before saying tech will be there tomorrow. There is NO customer service at this place. I placed an order for new regular wheels back in November and just got them Feb 19th 2026 as well. After placing orders or issues with my wheelchair it has taken months to get things fixed or even done. I do understand about insurance taking time. One time they even forgot about my order until I called 4 months later to see where the progress was for my chair. This company is lucky to have this tech that I have dealt with and need to keep him. They need more people like him. No one is perfect I get that and things happen, but it has been really hard for me dealing with this company. The thing is for us wheelchair users we only have a limited choices when it comes to where we get our chairs. Thank you so much DJ ( the Tech) for your personality, helpfulness and kindness. Hope this company National Seating and Mobility will change some and have more people like you in the future. I would love and want to deal with DJ next time I have an issue or problem.
- ABAlex BrownFeb 3, 20261.0Don’t go to this company, you’re better off going somewhere else. My wife had an appointment scheduled for a wheelchair fitting, where they’d come to our house, and no one ever showed up. I’ve called over and over again and no one ever picks up the phone. She NEEDS a new chair that’s comfortable and suited to her needs. Y’all are playing with people’s health and lives. Pick up the phone. Do better.
- DEDaphna EppersonOct 10, 20255.0At Lexington Ky store DJ Slone was most helpful and went above and beyond and helped me and was most pleasant and answered all of my questions Thanks to him !!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does National Seating & Mobility in Lexington provide?
National Seating & Mobility offers one-of-a-kind mobility solutions, remote evaluations, and service & repair for mobility equipment, focusing on independence and professional clinical support.
Where is National Seating & Mobility located in Lexington, KY?
It is located at 2025 Leestown Rd, Ste L, Lexington, KY 40511, USA.
What are the business hours for National Seating & Mobility?
The business is open Monday through Friday from 8:30 AM to 4:30 PM and closed on Saturdays and Sundays.
Is National Seating & Mobility open on public holidays?
No, the business is closed on holidays such as November 27 and 28, 2025, December 25, 2025, and January 1, 2026.
How can I contact National Seating & Mobility in Lexington?
You can contact them by phone at +1 859-381-1440 or email at Lexington@nsm-seating.com.
Does National Seating & Mobility accept credit card payments?
Yes, National Seating & Mobility accepts credit card payments and does not require cash only.
What professionals does National Seating & Mobility support?
They provide clinical support for physicians and therapists, focusing on clients' safety, comfort, and independence.
Which nearby schools might be convenient to visit before or after your appointment at National Seating & Mobility?
Nearby schools include Leestown Middle School, The Leestown Way (elementary school), Pre-Engineering at Leestown Middle School, and Meadowthorpe Elementary School, providing options for families visiting the area.
Are there nearby dining options accessible from National Seating & Mobility?
Yes, customers can visit nearby restaurants like Zaxby's or Taco Bell for a quick meal before or after their visit.
What nearby transportation or government offices can assist customers visiting National Seating & Mobility?
The Driver’s License Division and Driver Licensing Regional Office are nearby, offering convenient access to government and licensing services.
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