Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
338 reviews
5 stars
289
4 stars
7
3 stars
8
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Shawn and Sam.
Appointment Issues
Several reviews highlighted problems with scheduling and communication, including incorrect appointments and delays in receiving glasses.
Product Quality
There were mixed reviews regarding the quality of lenses, with some customers experiencing issues with incorrect prescriptions and lens alignment.
Store Environment
The new store location received positive feedback for its cleanliness and welcoming atmosphere, although some customers noted accessibility issues.
Sales Experience
While some customers appreciated the lack of pressure during sales, others felt that staff could have been more proactive in offering solutions.
- JBJulie BradleyOct 13, 20251.0This is long and super sorry for that. Please read it through if you can. I'm giving 1 star because that's the lowest I can go. I had a contact lenses appt on 9/22/25. I booked the appt online because I had received many emails and texts asking me to do so. I booked my appt online. The doctor was wonderful and adjusted my contacts perfectly. The front desk staff person, and apparently a trainee, were not friendly at all. I waited 2 days to order contacts to be sure my new prescription worked well for me. When I called to order, everything went fine and I received them about 2 days later. Very happy about that. However, they were the wrong Rx (my previous prescription). When I called to ask about it, I was informed it was my fault because I scheduled my appointment online instead of calling the office. They said it created another account when I did that. They did not apologize for the error and said I needed to bring them in to reorder the correct Rx. When I took them back (literally 15 minutes after our phone conversation), the person who took care of me complained to the "trainee" that she wished they wouldn't let customers book online. She said I could reorder but it would cost me another $189 because the prescription was for one year, even though they originally sent me a six-month Rx as I requested. I explained to her that even if there were more accounts for me, the prescription they filled was expired. She did not acknowledge that and stood by what she said. I asked for a refund, and she said she would refund me all but the shipping cost. After talking with her more, she finally refunded me the entire amount. I have never been treated like this and I will not ever go back to LensCrafters. I am also going to spread the word to everyone I know about this and hope they find another eye care facility.
- JMJohn McCraySep 17, 20255.0Our salesman Phillip was very great in getting glasses and lenses for my wife, daughter and me. There were a few issues with pricing on the computer he noticed were not correct but partnered with another associate to find the correct price. I appreciate that they found the error, partnered and, corrected all In good time.
- AAAthena AdamsSep 9, 20255.0Samantha was incredibly kind and helpful in helping me find my new pair of sunglasses. Would highly recommend this store and I will be back. I’ve purchased multiple pairs of glasses from here over the years and always experience excellent customer service.
- OMOlivia MillerAug 26, 20255.0Makayla was great with assisting me today, we had a few bumps in the road at no fault of her own and she remained professional, calm and worked to find a solution. Thank you guys again!
- MRMyriah RodgersJul 30, 20251.0I literally walked in the store and never was greeted by ANY EMPLOYEE- I walked around for 25 minutes they treated me as if I was invisible! Not one person spoke to me !!!! Terrible customer service !! Back story - I love glasses ! I’m here visiting for work and wanted to see what different types of selections they have - I BOUGHT FOUR PAIRS FROM MY RIVER OAKS LOCATION LAST WEEK! THANKS for helping them earn more of my business !
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands can I find at LensCrafters?
LensCrafters offers designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
What types of lenses are available at LensCrafters?
They provide high definition, anti-reflective, polarized, and traditional lenses tailored to your lifestyle.
What are the LensCrafters store hours?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0180&storeId=10851.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby stores can I visit before or after shopping at LensCrafters?
After visiting LensCrafters, you can explore nearby stores including Athleta for sportswear, SEPHORA for cosmetics, and Nike Fritz Farm for athletic apparel and shoes.
Are there nearby dining options to LensCrafters at The Summit at Fritz Farm?
Yes, you can enjoy a meal at nearby restaurants such as Grimaldi's Pizzeria, Athenian Grill at the Barn, Smithtown at The Summit, and Edley's Bar-B-Que - Lexington before or after your visit.
Can I combine a visit to LensCrafters with nearby health and beauty services?
Definitely, alongside your eye care visit you can find nearby beauty salons and spas like Blo Blow Dry Bar, Waxing The City Lexington, and Anthony Vince Nail Spa in the same area.