Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
666 reviews
5 stars
596
4 stars
19
3 stars4
2 stars9
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and accommodating, with many specific mentions of individual employees like Sam, Rebecca, and Sonia.
Professionalism
The optometrists and staff were noted for their thoroughness and professionalism during eye exams and consultations.
Accessibility Issues
Some customers expressed concerns about accessibility, particularly regarding mobility challenges and parking availability.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to service delays and miscommunication.
Product Selection
The store was frequently commended for its wide selection of frames and lenses, contributing to a positive shopping experience.
- SJSydney JohansenJan 4, 20262.0These stars are only for the Doctor. The eye exam was absolutely amazing the front desk was awesome and we would definitely get eyes checked here again. However afterwords, while going to pick out our frames and lenses, is where we were very disappointed. As soon as Bri and her manager Ran my husbands insurance they were immediately dismissive of helping him further although we did have cash in hand to pay. Please ladies you lost 2 sales today due to your poor and dismissive attitude due to seeing “Medicaid” Never assume something of someone because we all know what ASSUME means . Never ever EVER judge a book by its cover. I could immediately tell something was wrong with my sweet man as I got out of my own appointment. He didnt tell me how you all treated him until after we left, to save you all some embarrassment but I knew something was wrong as he wanted to get the hell out of there and fast (this is not like him at all and he rarely ever gets upset) Little do you know he could have had any pair of frames and lenses he wanted. We will take our prescription and business elsewhere. Please check your tone and attitude the next time you see “Medicaid” and don’t ever assume on someone else’s financial situation.
- RMRandy MitchellDec 31, 20255.0Sam did a awesome job, pleasure to work with. Showed me in detail about all my options with my new lens and had time to help me pick out my new frames. Thanks Sam.
- EMEmma MontgomeryDec 30, 20254.0Great experience with the associates at Lenscrafter. I have mobility challenges and they were very accommodating. The owner of the entire retail facility should be ashamed he denied access to all these businesses 😒. The nearest ramp and handicap parking is central to all businesses.
- JSJamie SingletonDec 17, 20255.0I had a wonderful experience with Dr. Daniel Kenner at LensCrafters. He was extremely thorough, knowledgeable, and took the time to explain everything clearly without making the appointment feel rushed. Dr. Kenner was patient, kind, and made me feel completely comfortable asking questions. It’s clear that he genuinely cares about his patients and their eye health. The exam was efficient yet very detailed, and I left feeling confident in my prescription and overall care. If you’re looking for an eye doctor who is professional, attentive, and truly excellent at what he does, I highly recommend Dr. Kenner.
- LFLou FallonDec 17, 20255.0Went in for an easy breezy eye exam and checked out some stylish frames. I picked out a nice pair and the staff were very friendly and helpful, made my visit a joyful experience. 10/10 highly recommended this location!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters provides comprehensive eye exams, premium lenses including Transitions® and Blue-violet light filtering, and a wide selection of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and many more at LensCrafters.
Do you accept vision insurance plans at LensCrafters?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
What are the store hours for LensCrafters in Lexington, KY?
LensCrafters is open Monday through Saturday from 9:30 AM to 6:30 PM, and Sunday from 11:30 AM to 5:00 PM.
Does LensCrafters offer in-store pickup for orders?
Yes, LensCrafters offers in-store pickup services for customers.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam online at LensCrafters' scheduling page: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0555&storeId=10851
Are there any nearby places I can visit before or after my appointment at LensCrafters?
Yes, LensCrafters is located in Hamburg Pavilion. Nearby you can visit retail stores like Rally House Hamburg Pavilion for sports apparel, or enjoy tasty treats at Crumbl Cookies and Crumbl - Lexington.
Is there a place where I can get fitness training close to LensCrafters?
Premier Martial Arts Hamburg and Premier Martial Arts, both martial arts clubs offering fitness and boxing classes, are located near LensCrafters at Hamburg Pavilion.
What options are available nearby for beauty and wellness services?
Nearby you can visit Chic Nails and Spa for nail and beauty services, or Kentucky Laser Hair Removal for laser hair removal and skin care treatments.
Are there convenient nearby stores for additional shopping needs after visiting LensCrafters?
Yes, nearby stores include Michaels for arts and crafts supplies, Kay Jewelers for jewelry and bridal shopping, and Payless ShoeSource for footwear and fashion accessories.