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Family First Vision Care- Fayette Mall

4.8
(371 reviews)

Business Details

3801 Mall Road, Lexington, KY
40503, United States
(859) 278-5443
https://eyedoctors.pearlevision.com/ky/lexington/3801-mall-road.html

About

OptometryEye Care CenterPV OD
Family First Vision Care- Fayette Mall is your neighborhood eye doctor located at 3801 Mall Road. Your Lexington eyecare center offers genuine eye care where your eye health and wellness is our primary focus. Annual eye exams are a recommended cornerstone for ensuring the health of your eyes. In addition to checking for changes in your vision and updating your prescription, we will also look at your overall eye health, internally and externally. Prevention and early detection are keys to maintaining healthy eyes, as some eye health issues have no immediate symptoms but can still cause damage if left untreated. That’s why regular check-ups are critical.

Location

Family First Vision Care- Fayette Mall
3801 Mall Road, Lexington, KY
40503, United States

Hours

Reviews

4.8
371 reviews
5 stars
345
4 stars
11
3 stars
3
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, providing excellent customer service throughout the visit.

Thorough Examinations

Patients appreciate the thoroughness of the eye exams, with doctors taking time to explain procedures and findings clearly.

Positive Atmosphere

The overall atmosphere of the office is noted as welcoming and pleasant, contributing to a positive experience for customers.

Wait Times

Some customers reported long wait times for appointments, indicating a need for better management of scheduling.

Pricing Concerns

A few customers expressed dissatisfaction with rising prices for glasses and services, suggesting a need for clearer communication about costs.
  • MK
    Mi Kyine
    Jan 18, 2026
    5.0
    Dr. Fields and staff are extremely helpful and knowledgeable. They have many frames to choose for glasses including Sunglasses. I highly recommend this pearl vision office. I have visited for eight years and would not go anywhere else for my vision care.
  • WA
    Wendy Adams
    Dec 27, 2025
    5.0
    Great staff and very helpful! Highly recommend!
  • AW
    ALPHONSO WILLIAMS
    Nov 19, 2025
    5.0
    I've been a patient/customer since 1998 because of the great service
  • TM
    Tamara Martin
    Nov 2, 2025
    5.0
    My appointment went smoothly.
  • SM
    S Monty
    Feb 1, 2020
    1.0
    If I could give zero stars, I would. No one should have to wait three hours to be seen, but we did because our son needed contacts. Not only did we have an appointment, but we also CONFIRMED that appointment. When we continued to ask if there was a problem, we were told the doctor would be right with us. When we were finally seen, there was no mention of our wait time. No apologies from anyone. Absolutely horrible customer service. Staff and doctor acted erratically. Very strange. I advise you go elsewhere for your eye care.

Brand Certified Facts from Family First Vision Care- Fayette Mall

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