Kroger Pharmacy

Reviews

• JS

  Julie Slusher

  Oct 11, 2025
  4.0
  Regardless of what the majority of reviews have been, I have found that no matter what pharmacy you have to use for your medication refills or first time pickup, each of the pharmacies are extremely limited on the staffing and operations that they provide so, for whatever the reason you've been upset with this particular location or all Kroger Pharmacy locations, they all work extremely hard to find a way to make sure every customer receives the same level of services, costs, and overall supply of medications hospitals, physicians, and nurses in the medical field are submitting to each of their pharmacy locations. Thank you for all your hard work and effort to make sure our health is in good hands. Each of you deserves the utmost respect for what you have to handle with every customer's orders.
• JJ

  Jim Jones

  Sep 9, 2025
  5.0
  We’ve been Kroger pharmacy customers for just about 7 years. When my sons waiver services were suddenly stopped due to a clerical error (Medicaid changed some things and didn’t notify us of the additional information fo required to keep his waiver), they really showed us how much they value their customers. They made sure we were still able to get his medications at a more than affordable cost so that there wasn’t an interruption on that front. Medications that help him be able to sleep and function without behaviors taking over. We’re so grateful to the staff at Kroger Ft. Mitchell Pharmacy. Thank You!
• BB

  Brenda

  Aug 3, 2025
  5.0
  I love there pharmacy. Everyone there is so helpful..
• KP

  Katie Paytes

  Jul 31, 2025
  1.0
  I called this pharmacy because my mother gets her prescriptions here and my mother was in the hospital and we needed confirmation of medications. I spoke to a lead technician, Jessica. Jessica was rude and inconsiderate during a time when we needed help and understanding. I thought Kroger was “for everyone” but apparently not if you’re in need of help.
• KC

  Katie Clements

  Jul 24, 2025
  1.0
  have been coming to this pharmacy a little less than a year and I usually have a good experience like one time the pharmacy was about to close and a very kind lady let me pick up my prescription so I appreciate her and I forget her name but I am giving a one star because twice now I have called the pharmacy and they have told me that my prescription is ready to be filled and picked up and when I drive the 30 minutes to get here they tell me that insurance will not cover it until the next day. This has happened to me twice now two months in a row. I called the pharmacy on Monday. They said I could pick it up on said day I called that morning and spoke with a female and she let me know that they were filling it and I could come pick it up in 30 minutes. I get here and they are not able to fill it with insurance covering it until the next day I would have had to pay out-of-pocket. I was very nice the first time, but the second time I expressed my frustration and the pharmacist came over and explained to me the situation, but they need to train the staff to inform the patient that insurance will not cover it until said day. It’s common sense that you want your insurance to pay for your script and not pay out-of-pocket for it. The pharmacist literally walked away from me and so did the technician. I sat there for a few minutes until the technician came back and I let him know I was going to pick up my other scripts that were ready. The pharmacist was very rude, like I was a burden to him. What was a burden is me driving 30 minutes to pick up a prescription that they said would be ready to pick up. I’m not sure of his name. You couldn’t hear anything the technician was saying. It was a younger male. I’m sure he remembers me. They did put the prescription on high priority and I was able to pick it up the next morning. My point is they need to have better communication with their patients. I’m giving them one more chance and if something happens again, I’m going to find another pharmacy to go to. The pharmacist made me feel very stupid and unappreciated. I was not trying to be rude or anything to him I was just trying to express my frustration And he kept talking over me. I work in healthcare as well, and I would never talk to a patient the way he made me feel. Same with the technician who also walked away from me. I understand working in a pharmacy is very busy I’m sure they get yelled at a lot, but in my opinion, I was very nice. I was frustrated, but I was nice. And I’m pretty sure it is the same girl that has told me twice that it’s ready when it’s not I want to say her name is Kaitlin. But that’s the end of my rant.

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