LensCrafters

4.8
599 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7841 Mall Road, Florence, KY
41042, United States

Hours

Reviews

4.8
599 reviews
5 stars
550
4 stars
17
3 stars
4
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like MJ, Angela, and Megan.

Product Selection

Customers appreciated the wide variety of frames and lenses available, making it easier to find styles that suit their preferences.

Efficiency

Several reviews highlighted the quick service and efficient processes, with many customers receiving their glasses within a short time frame.

Mixed Experiences

While most feedback was positive, some customers reported issues with service quality and specific staff interactions, indicating inconsistency in customer experiences.

Insurance Handling

Customers noted that the business effectively handled insurance claims, helping to reduce costs significantly.
  • SN
    Starry Night
    Nov 10, 2025
    5.0
    Incredibly friendly staff. The entire experience from the eye exam, to picking out frames and lenses, was top notch and super easy. There were so many styles and great brands to choose from that I ended up buying 2 different frames. The best part is that my glasses were ready in less than the 5 to 7 day estimate. Highly recommend getting all of your eye care with the wonderful staff at the Florence Ky LensCrafters!
  • RR
    Ruby Rodriguez
    Nov 10, 2025
    5.0
    Exelente el servicio es muy bueno
  • JW
    Jim Willmes
    Nov 9, 2025
    5.0
    work with Christine and she was extremely helpful and is always pleasant to deal with. Highly recommend her and the others in the office as well
  • FH
    Felisha Hall
    Oct 24, 2025
    5.0
    They are very helpful and so kind and made me feel at home just like visiting family
  • JS
    Jazz S
    Oct 20, 2025
    5.0
    Had a great experience with Vanessa and Lisa at LensCrafters in Stoneham ordering my new pair of Meta Glasses. Very knowledgeable and friendly. I would highly recommend anyone to come stop here for all your services. Amazing people and amazing experience!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.