Kroger Pharmacy

Reviews

• AT

  Angela Trumbo

  Mar 17, 2026
  1.0
  After living here for 5 years this is my first time having a bad experience with this pharmacy. I am very understanding of most things; however talking over me and interrupting while asking a question about something I am putting in my body doesn’t sit well with me. Kelsey was extremely rude and it doesn’t surprise me that a couple of other people have mentioned her behavior in their review. I was shocked at how she spoke to me, but was then even more shocked with the way the pharmacist, Kim, spoke with me as well. Again, this is the first time I’ve had a bad experience, but I hope they are able to do some training so that perhaps they can be a bit more kind to their patients in the future. I am willing to look over this and just hope they are having a rough day.
• JF

  Jim F

  Mar 12, 2026
  1.0
  They've had my prescription for 3 days. It's refillable today. My Dr and I worked on getting the prescription in early on Monday because I knew I had to leave town Thursday. I call them today, on Thursday, at 9am to see if I can pick up my prescription so I can get on the road. They tell me it'll be ready at 3pm! I politely tell them that my mother is extremely ill and in the ICU 3 hours away and I need to leave and they basically tell me "Well, I can try to move it up in the queue, but no guarantees because it's a controlled substance". They could care less. Now contrast that to the Meijers in Louisville. I have a prescription there that is also controlled. I tell them the exact same thing I told Krogers....and their response was "Sure, give us about 30 minutes". I had the same problem with the Kroger in Brandenburg. Very rude. They could care less what your situation is. They wont lift a finger to help the customer. AVOID THIS PHARMACY AT ALL COST!
• CK

  Cheryl Kaelin

  Feb 6, 2026
  1.0
  If I could give less than one star I would. It takes days for prescriptions to be filled. I had four prescriptions called by my Doctor on 2/5/2026 one of which I was told it was vital I start taking immediately. I went to the Pharmacy a couple hours later to check the status to find the the Kroger Pharmacy was closed and would not open again until Friday 2/6/2026. I check the status of my prescription on line three said in progress pick up Monday February 9th after 2:00 one it on hold due to insurance approval which I understand. I call and try to get the one I was to take immediately due to crisis stage high blood pressure to see if I could at least get it. Was told maybe Sunday but most likely it would be Monday. This has not been the first time I have went to pick up my husband's prescription the day after they were called in and was told it would be another couple days. I just spoke with my husband he had went to pickup his prescription that was called in over two weeks ago ( Dr. change his to 90 days prescription) the 30 days was due to run out on Sunday. Kroger did not have ready or in stock one of which he cannot be without even one day. The other Kroger's was able to fill it but we will be changing Pharmacies.
• FL

  Faith Love

  Jan 31, 2026
  5.0
  Love this pharmacy they are always fast and ready
• BD

  Binkley Dallas

  Dec 22, 2025
  1.0
  Kelsey at this location is absolutely one of the rudest customer service people I ever seen. I had a medication that I had been on since 2006. All of a sudden the pill is a different size and color. I simply wanted to make sure it was the right pill. She was rude, rollover and snapped at me without looking. Saying it was a different manufacturer. It wasn't a different manufacturer! I simply wanted someone to check. So with her shifty attitude she past me off to the pharmacist. Kelsey should not be working with the public. She should be hidden out of site. This has hurt the reputation of this pharmacy. I did record the experience, and will be showing it to people.

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