Cincinnati Children's Urgent Care - Crestview Hills

Reviews

• HR

  Honest Review

  4 days ago
  5.0
  With the pretty rough reviews I was honestly terrified to come here. Long story short the staff is amazing genuinely cared for my little boy. We walked in with a dehydrated lethargic boy that we almost took to the hospital and walked out with our little boy laughing and running. As to the long wait times everyone says Keep in mind this place is probably running on max call volume. Don't hesitate to bring your kids here.
• DG

  Daniel Giancola

  Mar 22, 2026
  1.0
  Walked in the door around 6:40 for potentially broken fingers, but was told they are too busy to see us before closing and forced us to leave without care. You would think as an employee of CCHMC, that the other employees would be willing to help out a fellow coworker, but they didn’t care. I absolutely refuse to take my children there anymore.
• MM

  montana

  Dec 10, 2025
  1.0
  I brought my 4-year-old daughter to the Cincinnati Children’s Hospital Urgent Care in Crestview Hills because I believed she was having an allergic reaction. She had hives all over her body, was itchy, and told me it was hard to swallow. Instead of taking my concerns seriously, the doctor repeatedly talked down to me and made me feel dismissed for even bringing her in. He stated he thought it was strep, tested her, and when the test came back negative, he changed his diagnosis to a viral infection. He prescribed Zyrtec and told me she could return to school the next day. When I expressed my concern that her hives were continuing to spread and worsen, he spoke very sternly and informed me they would “get worse and worse and then get better”—with no further explanation or reassurance. I did not feel comfortable taking her home without real answers, so I went to a different ER for another evaluation. They confirmed it was an allergic reaction, and we are now moving forward with appropriate testing. It was frightening how dismissive and neglectful the doctor at Crestview Hills was, especially considering my daughter’s symptoms. The way he spoke to me—as a young mother—felt belittling and completely unprofessional. This was the worst experience I’ve had with Cincinnati Children’s, and I’m sharing this because no parent should feel unheard or minimized when seeking care for their child.
• JM

  Joseph Mitchell

  Dec 2, 2025
  1.0
  Beware! They have started billing hospital facility charges on urgent care visits. I'm still trying to dispute it but they billed my insurance over $2,000 for a simple urgent care visit (70% of which was facility charges!) and somehow their billing department and my insurance are both insisting that this is correct somehow?!? This is clearly not a hospital based urgent care and should not bill as such. And that was after letting me sit in the room for 20-30 minutes because nobody ever came to give us the discharge paperwork.
• EW

  Elizabeth Weber

  Oct 17, 2025
  5.0
  The staff was super friendly and accommodating. We were in and out fairly quickly and received the upmost care. Highly recommend and so thankful for the addition of this facility in our area!