Kroger Pharmacy

Reviews

• MC

  Mia clark

  Oct 13, 2025
  1.0
  customer service is terrible. we greeted them with a smile and we were kind. they did not treat us the same, hardly spoke to us, and when they did they had an attitude.
• MS

  Madeline Schneider

  Sep 3, 2025
  5.0
  They are always kind and helpful to me and I have no issues getting my medicine here.
• KS

  Krystal Still

  Aug 13, 2025
  1.0
  Do business elsewhere! They dont care! Called multiple times this am, finally after numerous calls, Erin answers, says can you hear me, i answer multiple times yes, all the while she is talking to a coworker about hours she is working then puts me on hold, i call back, she answers again stating Can i put you on hold, i say no, she said, well im with another customer, she puts me on hold, i hang up. This pharmacy needs a complete overhaul and customer service eqiuttite. Yesterday my DR sends script to this Cold Spring location, prior to me leaving my appt. Get automated text, read received script not ready. 2 hrs later, receive text RX not available, pharmacy has to order, to be available by 2pm next day. This morning, receive text, received new rx do you want it filled? Call pharmacy and confirm. Its the same script from yesterday.It's an antibiotic for an uri, I have asthma, I'm so sob and not comfortable. The customer service is horrible, wait times for meds is longer than necessary, waiting over 24 hrs for meds is a delay in care. Pharmacy board should be notified. Asking if I still want the rx. No, I went to my healthcare professional for a day off! What an asinine question to ask. Not sure if Walmart is any better, I switched years ago because of delay with medications. Maybe the new Publix will have a pharmacy.
• RD

  Racheal Deinlein

  Aug 6, 2025
  1.0
  I usually give people the benefit of the doubt but every time I have come in the staff is so rude and dismissive. Will be finding another pharmacy asap. There is absolutely no reason to treat people the way they do.
• JB

  Jeff Brown

  Aug 5, 2025
  1.0
  My wife’s prescription was sent there by mistake from the Dr’s office calling it in to the wrong location. We don’t go there due to continuous horrible service. My wife recently called for 2-days attempting to get her prescription moved, but they neglect to answer the phone. I have no idea how Kroger even justifies keeping this pharmacy open. What a shame.

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