Business Details
About
Home Health Care ServiceSenior Citizen Center
Home Instead is the world’s largest home care franchise network and the flagship home care brand of Honor. Together, Honor and the Home Instead network delivers better jobs for Care Professionals, better home care for aging adults, and entirely new offerings to support the aging journey.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.6
183 reviews
5 stars
155
4 stars
9
3 stars1
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Caregiver Quality
Many customers praised the caregivers for their compassion, professionalism, and ability to connect with clients, often describing them as family.
Office Communication
Several reviews highlighted issues with communication from the office, including difficulty in reaching staff, scheduling problems, and lack of timely responses.
Reliability Issues
A significant number of reviews mentioned unreliability in scheduling, with caregivers frequently arriving late or not showing up at all.
Training and Support
Customers noted that training for caregivers was well-received, with many expressing appreciation for the supportive and friendly training staff.
Mixed Experiences
While many clients had positive experiences, there were also serious complaints regarding care quality and administrative issues, leading to a divided perception of the company's overall performance.
- TWThomas WamplerNov 4, 20255.0The caretaker I have is a hard worker and a self starter. She is great with my wife who had a stroke a few years ago and also kind to our rescue dog. She has become like part of our family though she always remains a complete professional. I just had my yearly visit with the office coordinator, and she was kind and a complete professional too, that answered all my questions. I would highly recommend HomeInstead. If you are a veteran, like myself, please consider Homeinstead for your care. They have worked out my schedule that best meets my needs. I have had the same caretaker for 3 years and been with them for 5 years.
- JPJim PageSep 24, 20255.0I am so blessed to have Homeinstead. The caregivers are amazing and take well care of me! They have a great passion when it comes to doing their job! I highly recommend this company.
- JAJane ArmstrongAug 22, 20255.0I’m Very pleased with home instead, They answer all of my questions, the people, Kym and Robyn are very, very nice and helpful, I’m so fortunate to have them!
- RPRyan PentecostMay 5, 20225.0Great staff! Very knowledgeable.
Frequently Asked Questions About Home Instead
What services does Home Instead in Bowling Green provide?
Home Instead offers home health care services, senior citizen care, home help, aged care, and hospice services.
Where is Home Instead located in Bowling Green, KY?
Home Instead is located at 1861 Westen Street, Suite A, Bowling Green, KY 42104, USA.
What are the operating hours of Home Instead in Bowling Green?
Home Instead is open 24 hours a day, 7 days a week, including weekends.
What payment methods does Home Instead accept?
Home Instead accepts payment via Check, Discover, Mastercard, and Visa.
Is Home Instead accessible for people with disabilities?
Yes, Home Instead has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms.
Does Home Instead in Bowling Green support LGBTQ clients?
Yes, Home Instead is welcoming to LGBTQ clients.
Which counties does Home Instead serve around Bowling Green?
They serve multiple counties including Warren, Barren, Edmonson, Simpson, Logan, Metcalfe, Hart, Todd, Allen, Monroe, Grayson, and even Butler County in KS.
What nearby healthcare providers can customers visit after seeing Home Instead?
Customers can visit nearby healthcare providers like Results Physiotherapy Bowling Green on Campbell Lane and BenchMark Physical Therapy for additional health services.
Where can customers get groceries or quick snacks near Home Instead?
Nearby options include Glory Asian Market for groceries and Rita's Italian Ice & Frozen Custard for quick treats.
What local services are nearby to help customers after visiting Home Instead?
Nearby services include UPS Access Point Locker for shipping needs, Marathon gas station for travel, and Bravo Salon and Color Studio for beauty services.