Quest Diagnostics

Reviews

• MP

  Misty Pibbles

  Feb 14, 2026
  1.0
  It is unfortunate that our insurance requires us to use Quest or they will not pay. The phlebotomists are not experienced. She hit a nerve, it felt like someone shocked my wrist. I am having a hard time using my hand now because it feels like I am getting shocked. Having to see my doctor now for something they caused. They honestly do not care about people and are rude. It takes numerous attempts from my doctor to even get the orders to them, and don't even try to call the local number. You get a recording and the MAILBOX IS FULL!!!!
• CT

  Crista Taylor

  Feb 9, 2026
  5.0
  I had a really good experience at Quest Labs. It took me a little bit to figure out exactly where it was since it’s inside the building (not in the hospital, I was a bit confused at first!). I don’t go to the city much, but once I parked near the hospital and walked over, it was easy enough to find. The walk wasn’t bad at all once I knew which building I needed. (I took a picture of the building if it helps!) Check-in was super easy since I already had an appointment. I just signed in on the little kiosk/tablet. My appointment was at 8:15 AM, but I arrived around 8:00, and they called me back almost right away. There were two very nice ladies working in the lab area who did my blood draw. They were friendly, professional, and quick. The whole process was smooth, and I was on my way in no time. The office is upstairs, so you’ll need to take the elevator, and once you get off, it’s just to the right, pretty much right in front of you. Overall, a super friendly and efficient experience, and I’d definitely go back!
• SP

  Seneca Porter

  Feb 7, 2026
  5.0
  My employer gives us a perk Zero program where diagnostic and lab testing are free. Quest is one of the designated providers and this is my second time using their service. Both times I was in and out in a flash. I made my appointment online with many openings to choose from. The staff is pleasant and there was not a long wait time after checking in. My results are usually available to review online in less than 24 hours and a copy sent to my PCP.
• MR

  Maria Reyna

  Feb 2, 2026
  1.0
  I arrived at Quest at approximately 4:00 pm. The posted closing time for this location is 4:30 pm. I understand that 30 minutes before closing cuts it tight, but I don’t get off from work till 3:30pm. I did my absolute best to get there with sufficient time with my insurance card and lab orders from Doctor ready to try to be less of an inconvenience to them. I get it. I work in healthcare too. I was told they could not process my lab work because they couldn’t see my orders…The issue was not that my orders were missing. They were visible in my patient portal. I even had the barcode for them to scan.The staff was unable to locate or process them on their end. They even refused to look at my paperwork with the barcode. They claimed the problem was because I was out of state, even though Quest operates nationwide and lab orders are valid at any Quest location. They also stated my provider being based in New York was an issue, which is not relevant for Quest lab orders. They were also unable to correctly process my UT SELECT insurance, despite my insurance information being on file in my account and me providing my insurance card in person. I strongly believe that they just didn’t want to see me due to it being 30 minutes before close of business which again is very unfortunate because people are busy with tight work schedules. Again, it’s not like I showed up 5 minutes before closing with absolutely no paperwork or information. I literally had everything ready for them. This was a failure of staff training and basic operational competence.
• SS

  SAM

  Sep 16, 2025
  5.0
  Very friendly, in and out really quick. Great Job

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