Heartland Dentistry

Reviews

• MS

  Micheal Sampson

  3 days ago
  1.0
  ANDREW GRAFF IS NO LONGER WITH HEARTLAND DENTISTRY. DIDN'T SAY WHERE HE WAS GOING OR WOULDN'T. SUPPOSEDLY STILL IN DENTISTRY IN WICHITA SOMEWHERE???? NEW DENTIST IN THE OFFICE DON'T KNOW WHO, LOOKING TO FOLLOW GRAFF.
• CS

  Courtne Smith

  Jun 26, 2025
  1.0
  I wish to extend my sincere thanks for the outstanding service provided by Dr. G. My family has been dedicated patients for more than ten years. However, I have observed a recent shift towards a more corporate demeanor within the practice. Due to personal obligations, I had to reschedule a few cleaning appointments. Regrettably, the receptionist, Erica, exhibited a rather unpleasant and rigid stance regarding the new corporate regulations. Despite my long-standing patronage, I was informed that missing or rescheduling more than three appointments would lead to a loss of access to the doctor. Erica proceeded to outline unnecessary details and guidelines, which I found to be quite vexing. Following a brief discussion with Dr. G, I have opted to terminate our association with this practice due to the absence of a family-centered approach and the unprofessional conduct of Erica. It is crucial for businesses to bear in mind that customers are the ones who sustain them, not the other way around. I strongly recommend steering clear of Heartland due to their excessively corporate approach. The new corporate direction at Heartland dentistry does not align with the exceptional care provided by Dr. Graff and his team, who have always taken great care of my family and me. They have been a part of my children's upbringing and continue to assist in maintaining their dental health. Dr G when and if that time comes we hope see you on the other side you are truly family!!!
• DJ

  Darein Johnson

  Sep 27, 2021
  1.0
  I called to see if the facility took Medicaid and was trying to inquire about being a self-pay patient. Karen, who answered the phone said they do not accept Medicaid. I said “thank you for-“ and couldn’t finish what I saying before she hung up on me. Very unprofessional, and they lost a customer because I was still wanting to make an appointment for self-pay.
• JS

  J Shew

  Mar 4, 2019
  5.0
  Great place great people
• RR

  Roe

  Jun 20, 2017
  5.0
  DR.Graff is by far the best family dentist I have ever been to. His staff is friendly and helpful. Office is clean and relaxing so you feel at home. Candy is always a joy to talk to. My son had a new outlook on dentist after his experience because it went perfect. This is the only place I recommend!

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