LensCrafters

Reviews

• DG

  Dave Gast

  2 days ago
  5.0
  I was very pleased with Doctor McLaughlin. His exam was thorough and he was very pleasant to deal with. The entire staff who assisted me were friendly and polite.
• CO

  Cemil Ozyesil

  4 days ago
  2.0
  They care more about making a commission than actually providing concise and fair service. Came back after 2 years expecting a normal replacement and instead got hit with one of the most blatant price jumps I’ve ever seen. Last time, I got an eye exam, frames, and lenses all together for under $500. Today? I’m being told the lenses alone are $500 and that's not even including the frames and the eye exam next door. Their only explanation was that my previous purchase was “40% off.” Do some basic math. I'm not buying new frames or including the eye exam - it makes no sense the lenses are suddenly costing double. I even looked at my receipt from last time, the lenses were $260 without any discounts - so you're telling me in just two years the exact same lenses, albeit my prescription has gone up a bit, are almost double the price? Sales associate says we can just take off the $30 protection plan - did I even tell you to include that? Just puts it there on his own accord to boost that commission up. The guy was useless from the get go. Brings his manager over and she puts in some discount code. If ya'll could've put that in there from the very beginning, said how sales are online only yada yada yada, - (it says in bold letters in store and online only on their website main page mind you) - why are we going through all these hoops? Just give the discounted price from the very beginning and save us both some time. I'm not the type to haggle or complain about prices, but I can obviously tell when I'm being scammed. What a shame. Their only positive was that they quoted an hour for my lenses and it only took about 30 minutes. Genuinely wouldn't even bother with LensCrafters moving forward, will just buy my prescription elsewhere.
• MT

  Makenzie Turner

  4 days ago
  5.0
  I purchased some Rayban sunglasses about a year ago and they have been crooked since I bought them. Rayban recommended I go to LensCrafters to get them adjusted so I did. Joe immediately greeted me when I walked in and was so friendly and helpful. He fixed my sunglasses in less than 5 minutes. Thank you for being so amazing Joe!
• SQ

  Stephanie Quinn

  Apr 2, 2026
  5.0
  Chanel was so helpful it was easy to get my frames just the way I want them! She gave great suggestions and gave great input on what would work best for me!
• TH

  Thomas Howell

  Mar 23, 2026
  1.0
  Make sure you are not paying for services you weren’t told about. This place only wants your money. Save yourself some anxiety or headaches and go to a real doctor!

Frequently Asked Questions About LensCrafters