The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
I don’t like getting my blood drawn because of my fear for veins, yet I don’t make the nurses job any harder. The nurse I had kept telling me I should’ve prepared more (I did everything I could lol) and everything’s all in my head over and over etc.—worst experience, will not be back.
CC
CM CM
Feb 4, 2026
2.0
No way to speak to a human being on main number. It tells me there is “No location” in Lawrence, KS. CUSTOMER SERVICE BEGINS IN INDIA AND YOU WILL HOLD OVER 15 MINUTES TO be transferred.
PB
Pamela Berger
Dec 19, 2025
5.0
The patient care and friendliness of this particular staff member is EXEMPLARY. She always has a smile on her face and she is always friendly. She is truly an asset to your company. I am grateful.
AC
Anna Cherry
Dec 17, 2025
5.0
Update as of 3/7/26: Jerika is a top notch employee! I have tiny veins and in past experiences have been poked, prodded, veins imploded. Not with her. I saw her in Dec and again this past week, and she makes the experience a breeze!
***
I don't remember her name, but the nurse who drew my labs was excellent!! I have tiny veins so being poked & prodded is something I'm used to. Not with her. I didn't even feel it, and deeply appreciated our small talk.
JJ
Joshie
Apr 25, 2025
1.0
Glitchy check-in. There is no option to speak with someone on the phone and you are hung up on for trying. There's no front desk or window attendant for Quest's suite so if you have any problems, the hospital staff tell you to bang on the door to the back, which the Quest staff surely love.
In general, for anything medical, you are better off looking in Johnson County.
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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