Eyemart Express

Reviews

• MM

  Matt

  Nov 14, 2025
  5.0
  5-Star rating, huge shoutout to Jordan for helping me find the perfect pair of glasses. He was great at helping me set up mine and their first pair of META AI glasses. Got 2 pairs, same-day service, And was offered 40% off for purchasing one pair! Great service, great prices, and very fast at what they do!
• KB

  Kelli Bates

  Nov 8, 2025
  5.0
  I have been a glasses wearer practically my entire life. Nearly all of my glasses have come from local eye doctors offices. I've had to start wearing progressive lenses and have had a hard time finding glasses that didn't make me feel out of balance. I recently bought two pairs (for the price of one from local eye doctors) from Eyemart Express and could not be happier....that swimmy feeling is gone! Several strangers have stopped me and asked where I got my glasses, which always makes a glasses wearer feel great. Also today my ill-trained puppy bumped into me and broke my glasses. I walked into Eyemart Express with my broken frames completely ready to pay for new ones. You can imagine how estatic I was when I walked out several minutes later with new frames completely free! I love this place!
• BG

  Bob Green

  Nov 6, 2025
  5.0
  First experience was excellent, meaning comfort in the process, technician, Shawn, performed easily with fluid motions.
• TT

  tbone

  Nov 2, 2025
  1.0
  If I could award negative stars, I'd plaster this place with a black hole's worth. For four agonizing years, I've dragged my son's Tomato kids' glasses to Eyemart Express for routine lens updates, only to endure their endless griping about the "incompatible" frames every single visit. This time? They flat-out refused service, arms crossed like petty gatekeepers, sneering that we should "pick from their vast selection." Vast? For children's frames? Please—it's a pathetic, overpriced shelf of generic junk that wouldn't fit a doll's face, let alone a real kid's. To twist the knife deeper, I poured out my heart: my son has special needs, and these Tomato frames are the only ones that mold comfortably to his unique head shape without pinching or slipping during his therapies or meltdowns. Did they care? Not a flicker. All they see is dollar signs, shoving their subpar stock like pushy used-car salesmen, because that's where their greasy commissions live. It's not customer service; it's a shameless cash grab disguised as optometry. Eyemart, you're a rip-off factory preying on families in need. Never again. Zero stars, and that's generous.
• RD

  Rick Davis

  Oct 21, 2025
  2.0
  Things started off well but unfortunately things didn’t end well. I went into the store and received the 2 glasses for new customer deal. The first pair was ready within an hour and it was a pleasant experience. The second pair had to be shipped as they did not have the right lenses in the store. I was told it would take up to 14 days, but should be sooner than that. 14 days passed and no glasses. When I called to get a status update I was told they had no idea when the would come and couldn’t provide any timeline. After several follow ups, they finally came in ten days later HOWEVER no one called me to let me know they were in and when I called, I learned that the lenses wouldn’t work for the frame (something the sales rep should have known - especially since she pushed this frame for the second pair). I was told I needed to come in and select a new frame and they could cut the lens so it would be ready in less than 15 minutes. I came in and was told that I was going to have to pay additional money unless I selected a cheaper frame (despite their error). I subsequently picked the frame they recommended again and went to my car to wait for them to be cut. Two hours later they are still not done. I do not live in Lawrence and am waiting so it is frustrating as now I am running late for other appointments. I am writing this review waiting in the store for this to be corrected.

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