Home Instead

Reviews

• CG

  Calvin Grover

  Nov 24, 2023
  1.0
  After almost two years and well over $20,000, Home Instead decided we weren’t a “good fit” for them and gave us one week notice before dumping us without any replacement. All we wanted was professional caregivers to help Mom.  She is 95 and living alone in her own house.  She does have her mental capacities but needs some physical help, as Home Instead’s website promises. Just a few examples: Home Instead’s employees refused to help her take a shower for two weeks.  When she wrote out a grocery list, they substituted what they thought she should have instead of what she wanted.  Even though against Home Instead’s policies, the “Care Pros” (their terminology) often took food from her or would buy things they wanted to consume with her money at the store.  Many times they would not return either a change or the receipt, until we specifically requested them. We never asked Home Instead to do anything outside of the expectations of a professional caregiver.  Yet they determined that our expectations of a professional were not a “good fit” for them.  When I told Mom that the company had dropped us, her first response was, “I’m glad we’re rid of them!”
• MB

  Matt Bretz

  Aug 24, 2017
  5.0
  Home Instead Senior Care of Hutchinson is THE PLACE to call when you have a family member or loved one who needs in-home care. They are caring and compassionate. The BEST!
• PN

  Phil Nightingale

  Aug 24, 2017
  5.0
  Great people to do business with!

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